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Im not suitable for student discount but spotify still collected the money

Im not suitable for student discount but spotify still collected the money

I have clicked the student offer for the discount however i have noticed that im not suitable for the offer but there are messages noted that my credit card has paid for the premium offer.Can anyone help?

 

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1 Reply

Hello @Terencelifoon and welcome to the community!

Once the bank receives the confirmation that your ID failed to verify, you will receive your money back in around 48 hours.

 

For more information about pending transactions, please visit this page!

 

If you have any other question, feel free to ask 😉

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