Its charging me, but I don't have a Premium Account

[sabrinagodio]

Im a student, I was trying to go premium with this discount, I put my credit cart and everything, then Spotify asked for documents to proof Im a student, but when I was clicking to Choose a File, it wasnt working, so I closed.the window to try again, but the R$8,50 is already in my credit cart. Can someone please help me?

If I do all over again, Ill be charge twice? How can i get my premium?

[Maxim · Accepted solution]

Hey @sabrinagodio,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.