My Money Was Taken, But It is Still Free

[ardatahsinayar]

Hello, few hours ago I have bought a Spotify Student Premium edition. My money has been taken from my card, that means Spotify has approved that I'm a student, but my account still looks like Free on every platform. Need help.

Best regards,

[rangismith]

Same problem with me!!

[Jacob]

Hey @ardatahsinayar, welcome to the Spotify Community!

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

[rangismith]

Nope! I only received an email of a receipt for the free trial

[ardatahsinayar]

I got no e-mail from Spotify about the payment.

[Jacob]

@ardatahsinayar and @rangismith,

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not yet verified your student status. Check out some more info here: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-bu...

Please let me know if you have any other questions 🙂