My bill was more than it should be (Turkey)

[#1]

I use student preminum on spotify. I verified my student status at the beginning of the year. But this month instead of the 14.99 fee it took 20.99 from my card. Last month was a student fee (January) and it suddenly shows my account as personal preminum instead of student. I try to verify my student status again but it say you've already used this before. It hasn't been 4 years yet, I don't understand the reason for the sudden change.

[Lyubka]

Hey there,

Thank you for reaching out here in the Community.

The first thing we suggest is making sure your student status has been verified by our verification partner SheerID. Once you've been verified, try updating your payment details in a private/incognito window, which will apply the discount to the subscription price. You can always check if the discount has been applied on your Account page under Your plan.   

If that doesn't solve the issue, feel free to take a look at this Spotify Answer that has some other steps that you can try. If still you get the error message after trying out these steps, we suggest contacting SheerID directly. Make sure you explain to them you receive this error and they'll send you a new email with an activation link. Keep in mind this link is only active for 7 days. 

Tip: Check the spam and junk folders of your mail inbox in case the mail from SheerID got filtered. 
 

Hope this helps.  Give us a shout if you have any other questions.