My premium subscription not working

[alan_cristian]

Plan

Student Premium+Hulu

Country

USA

Device

(Samsung Galaxy S10

Operating System

(Android Oreo

My Question or Issue

Since yesterday I have been unable to have Premium features on my Spotify account. All my downloaded music is no longer downloaded and every time I open Spotify I get a message that tells me to get premium. I have followed most directions on any help I myself could find such as logging out ( various times), checking my plan to see if it changed (still the same), making sure my payment went through(it has and is not pending). Any help I can get would be appreciated please and thank you.

[Peter]

Hey @alan_cristian.

Thanks for reaching out to us about this 🙂

This sounds like an ongoing issue which we're aware of and which we're currently looking into.

Do you mind heading to this ongoing issue thread and checking that the issue described is the same as yours?

If so, then make sure to add a vote and leave the requested details - we'll keep you posted and let you know as soon as we have any updates.

Thanks! Take care 🙂