Payment Not Working After Switching to Student

[benzhou99]

Plan

Free/Premium/Student

Country

USA 

Device

Samsung Galaxy 9, Dell Inspiron 15 7000

Operating System

Android Oreo, Windows 10

My Question or Issue

Hi,

I recently registered for the student premium plan (on Nov. 19), and my payment information stopped working. It had been working for the past 6 or so months, and the card is still able to pay other online monthly subscriptions. It only stopped working on Spotify. I reverted back to free today and tried to register and pay for Premium (both student and regular versions), but it simply isn't working. Please help!

[Billy-J · Accepted solution]

Hey @benzhou99, and welcome to the community.

Hope you're doing great! 

Sorry to hear about this. Do you have the option to pay via PayPal? Also, have you tried this using a different browser/incognito mode? 

Let me know how this goes 🙂 

[benzhou99]

Thanks Billy! I was able to pay via paypal

[Billy-J]

Hey again @benzhou99.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂