Payment went through for premium subscription, but still says payment failed

[Jan511]

So the money was deducted from my balance for the spotify subscription, and to my surprise i get a payment failed email from spotify after I already paid. Talked to my provider and they have confirmed that spotify did in fact take their payment. So what should I do ??

[Billy-J]

Hey @Jan511, thanks for reaching out to the Community!

Can you check your account status here? If it says Premium, and your payment provider has confirmed that payment has gone through — then you’re good to go. Your account will also state if there’s a failed payment that needs to be made.

If it says you must make a payment, since your billing is handled by a third-party, they are the only point of contact as they’re directly managing your billing, not Spotify. 

Let me know what you find.

[Jan511]

I just talked to my provider again, they said that the payment definitely went through to spotify, so I don’t know what to do atp if it does cancel my subscription after I’ve already paid. like i keep going back and forth with both parties and the fact is the money has been deducted from my balance and i still can’t get in touch with spotify at all

[Billy-J]

Hey @Jan511, 

Thanks. Can you let me know what your account status shows on your Spotify account using the link I provided in my last reply? You can also send me a screenshot of what you’re seeing on your account page — make sure to hide sensitive info when posting to the Community. 

Also, can you use any Premium features in the app at the moment?

Keep me posted!