Premium issues

[laurapaton003]

So, I changed my premium account from general premium to student premium, using my UNIdays account, but I am still being charged the full amount of £9.99 when I should be getting a 50% discount. The price should have changed at my last billing date which was the beginning of last month but my account doesn't state that it's been changed. Anyone know what's happened?

[Maxim]

Hey @laurapaton003,

When did you sign up to the student discount?

[laurapaton003]

Last month around the 5th of april

[Maxim]

Hey @laurapaton003,

Please reach out to the Spotify Support team via email, Facebook or Twitter so they can take a closer look at this.

Thanks 🙂