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Premium not accessible

Premium not accessible

I don't use my last name on my official document. So I don't have my last name on my ID but it's mandatory to write your last name in spotify and because of that, I believe my documents are not getting verified

Plan

Free/Premium

Country

India

 

Device

(Samsung Galaxy

Operating System

(Android Window etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey @Gitanjali,

 

Thanks for coming to the Spotify Community.

 

If your student verification is failing, it's best to reach out to SheerID, since they're the ones handling it: https://support.sheerid.com/help-center 🙂

MaximSpotify Star
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