Student Verification not working

[niya356]

None of the below information is required. However, the more you provide, the easier it will be for us to try and help.

Plan

Premium (Individual)

Country

USA

Device

Windows 11

Operating System

iPhone 13, Windows 11, PS4, etc

My Question or Issue

I am having trouble getting past the verification screen for sheer-id. I am not sure if it has to do with my current part-time student status (which I am working on correcting) or if it has to do with something. I used to have the Spotify premium trial, then eventually switched to the individual plan. I tried to see if I needed to cancel the individual beforehand, but the forums and other websites stated that it was unnecessary to do so.

[Dian]

Hey @niya356,

Thanks for posting in the Community.

The student verification process is independent of your subscription and is fully governed by SheerID. If you're experiencing any issues with it we recommend you contacting SheerID directly. You can do so through this page. 

Hope this helps,

Cheers!