Switching from Student Discount to Premium

[suzannerettey]

I recently graduated and bumped to the premium account, and I am needing to update payment information. However when I try to change my payment it keeps asking me to verify my school---still thinking I am a student, yet I have been paying 9.99/month for a few months now. How do I get it to recognize that I am not a student, so it will take my card and I can keep using my spotify? I checked in the subscription area and it recognizes that I have a premium account, but the area to update payment information says student. So I am stuck not being able to update because I keep getting denied for not being student. 

[Maxim · Accepted solution]

Hey @suzannerettey,

This can be fixed by following these steps to refresh your account:

1. Log in to your account page.
2. Click Subscription in the menu on the left.
3. Click cancel your subscription and continue through the steps. 
4. Enter your password and click CANCEL MY SUBSCRIPTION to complete.

Once that’s complete, simply resubscribe here with your new payment details.

That's it! You should now be able to continue your subscription without a problem 🙂