Unable to sign up for Premium Student but Verified and Discount Applied

[cperkins123]

I'm located in Canada and use Spotify Canada.

I used SheerID, was verified on Spotify Canada, and the Premium Student Discount shows in my account. When I click on upgrade and choose my plan, I get the error: "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

When I log into Spotify USA, I'm able to use the student discount but cannot enter in my Canadian address. 

I have tried activating premium in an incognito session and the problem persists.

[Joan · Accepted solution]

Hi there @cperkins123 

Thanks for reaching out. Are you in Quebec by any chance? The issue you have might be due to local regulations. Try subscribing using this link instead. Also try it on different devices and on different networks.

Let us know how it goes.

[cperkins123]

I was visiting family in Quebec, but now that I'm home, it worked. I guess
signup is region-locked.

Thank you

[Lyubka]

Hey @cperkins123,

Thanks for getting back to us.

We're glad to hear that you've managed to subscribe.

If you ever have any other questions in the future, feel free to post in the Community again 🙂 

Cheers!