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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26211 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26211 Views
  • 20 replies
  • 0 likes

Superuser Contribution Student account verified but no Hulu option

PlanStudentCountry USADeviceMacbook airOperating SystemMac OS My Question or Issue I had my student account for nearly a year and now I wanted to activate my HULU account. On the Hulu Spotify for Students page I press "get started" and I'm sent to a ...

  • Newbie
  • ...ULU account. On the Hulu Spotify for Students page I press "get started" and I'm sent to a screen that says my account is verified and it is valid, but no button or link to actually link/activate a h...
  • SergioDavid
  • Roadie
  • 561 Views
  • 1 replies
  • 0 likes
  • Activation
    Hulu
    Student
    valid but no activation
    validation
  • 561 Views
  • 1 replies
  • 0 likes

Charged multiple times for student

I recently just bought Spotify premium with the student discount, and I had to restart the process multiple times because I could not verify I was a student. After manually verifying that I was indeed a student, I looked at my bank account and saw th...

  • Newbie
  • I recently just bought Spotify premium with the student discount, and I had to restart the process multiple times because I could not verify I was a student. After manually verifying that I was indee...
  • Luke
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

I paid for premium but I'm still a "free account"

Last week I paid for a premium service, I chose the college students' discount, I did all the process twice because I didn't get the confirmation email quickly and I thought I did something wrong, Spotify charged twice the money it is supposed to cha...

  • Casual Listener
  • Last week I paid for a premium service, I chose the college students' discount, I did all the process twice because I didn't get the confirmation email quickly and I thought I did something wrong, S...
  • Luke
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Charged for student discount

I just signed up for the student discount. I was charged for 4.99 CAD when I finished the registration process, but my account still says free. I’ve tried to relog, but I can’t find any other solutions. What can I do?

  • Newbie
  • I just signed up for the student discount. I was charged for 4.99 CAD when I finished the registration process, but my account still says free. I’ve tried to relog, but I can’t find any other solutio...
  • Luke
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Student premium account

Hello, I applied to premium for student and sent my information and my document to spotify. The payment has been approved to my bank account but I do not have access to the feature of spotify premium. Do you know what can i do or how long it takes? t...

  • Newbie
  • Hello, I applied to premium for student and sent my information and my document to spotify. The payment has been approved to my bank account but I do not have access to the feature of spotify premium...
  • Billy-J
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

[Desktop][Music] Please bring back the Lyrics Feature

realice la suscriccion a spotify de estudiantes en colombia y nunca me dieron una respuesta y me debitaron de mi tarjeta de credito plata

  • Newbie
  • realice la suscriccion a spotify de estudiantes en colombia y nunca me dieron una respuesta y me debitaron de mi tarjeta de credito plata
  • Luke
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Kart numaram değiştiği için premium olamıyorum

Yardımcı olabilir misiniz kart bilgilerim değişti yeniden pre üyelik almak istiyorum ve öğrenciyim ama nasıl yapacağım bilmiyorum işlemlere yeniden mi başlayayım yoksa başka seçeneğim var mı

  • Newbie
  • Yardımcı olabilir misiniz kart bilgilerim değişti yeniden pre üyelik almak istiyorum ve öğrenciyim ama nasıl yapacağım bilmiyorum işlemlere yeniden mi başlayayım yoksa başka seçeneğim var mı
  • Luke
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Spotify Premium for Students

So, I am a freshman at a popular university and want to know how to get the Student Premium to work? Every time I enter my name, the school, and birth date it says it cannot find me? And I don't have documents on hand but have my student ID and every...

  • Newbie
  • So, I am a freshman at a popular university and want to know how to get the Student Premium to work? Every time I enter my name, the school, and birth date it says it cannot find me? And I don't have...
  • Nico
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Not Working

PlanFreeCountryUSA Device(Macbook Pro Mid 2015, Moto Z2 Force) My Question or Issue Hi, So I have had the student premium discount for quite some time, however, this past month I wasn't able to make my payment on time and my plan got canceled. I am n...

  • Newbie
  •   Plan Free Country USA   Device (Macbook Pro Mid 2015, Moto Z2 Force)     My Question or Issue   Hi,   So I have had the student premium discount for quit...
  • cococookson
  • Newbie
  • 838 Views
  • 5 replies
  • 1 likes
  • Student
  • 838 Views
  • 5 replies
  • 1 likes

How can I switch a playlist to my new account?

My family and I just switched to a family premium account. So now I have a new account, but my selfmade playlist is still on my parents name. How can I change this?

  • Newbie
  • My family and I just switched to a family premium account. So now I have a new account, but my selfmade playlist is still on my parents name. How can I change this?  
  • Jose_M
  • Spotify Star
  • 562 Views
  • 1 replies
  • 0 likes
  • Account
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had to restart my sub, not letting me apply student discount

PlanPremiumCountryUSA I go to my account page and I see that my student discount is available and I click on it and then get taken to this page and I can't do anything after this. When I go back to my account page it shows premium for $9.99 instead o...

c501eb05637860099fa8a43428bfd872.png
  • Casual Listener
  •   Plan Premium Country USA       I go to my account page and I see that my student discount is available and I click on it and then get taken to this page and I can't do a...
  • Tjurgensen
  • Casual Listener
  • 847 Views
  • 5 replies
  • 1 likes
  • Student
  • 847 Views
  • 5 replies
  • 1 likes

Student discount verification date wrong

PlanFree/PremiumCountry USA I am trying to upgrade my free account to the student discount account and although I entered my.EDU email address and it verified it only says it’s valid until 9/11/18 which is in about two weeks And in reality I am a ful...

  • Newbie
  • Plan Free/Premium Country  USA     I am trying to upgrade my free account to the student discount account and although I entered my.EDU email address and it verified it only says ...
  • Keanu_C
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • Student
  • 497 Views
  • 1 replies
  • 0 likes

Problem with students discounts

PlanPremiumCountry BrazilDeviceDoogee Mix 2 Operating Systemndroid Oreo My Question or IssueI already had changed my plan to students plan, but at my credit card still the valeus of premium account without discounts. What happened and what I need to ...

  • Casual Listener
  • Plan Premium Country  Brazil Device Doogee Mix 2  Operating System ndroid Oreo   My Question or Issue I already had changed my plan to students plan, but at my credit c...
  • deLauz
  • Newbie
  • 516 Views
  • 4 replies
  • 0 likes
  • Student
  • 516 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't re-verify student status

PlanPremium for Students with HuluCountry US My Question or Issue I got an email stating that my premium for students plan would be expiring the end of this month. I tried to renew it but there's not option on that screen to do it. Please help me wit...

  • Newbie
  • Plan Premium for Students with Hulu Country  US     My Question or Issue  I got an email stating that my premium for students plan would be expiring the end of this month....
  • Billy-J
  • Spotify Star
  • 973 Views
  • 1 replies
  • 1 likes
  • Student
  • 973 Views
  • 1 replies
  • 1 likes

Premium account

Hi everybody, i need some help, i’m having some problems regarding my premium account for students, i had all my music on my previous phone, now i bought a new one and it doesn’t let me use my premium account, stating that i have a free account.. so ...

  • Visitor
  • Hi everybody, i need some help, i’m having some problems regarding my premium account for students, i had all my music on my previous phone, now i bought a new one and it doesn’t let me use my p...
  • Luke
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

How to get student discount again

Ok so I'm having a bit of a problem. I signed up for the Spotify Premium + Hulu student discount bundle last year and I forgot to pay it around July. I "renewed" the account but accidentally paid the 9.99 fee instead of the 4.99 one. When I try and g...

  • Newbie
  • Ok so I'm having a bit of a problem. I signed up for the Spotify Premium + Hulu student discount bundle last year and I forgot to pay it around July. I "renewed" the account but accidentally paid the...
  • Jose_M
  • Spotify Star
  • 398 Views
  • 1 replies
  • 1 likes
  • Student
  • 398 Views
  • 1 replies
  • 1 likes

Help for student discount

Hello, i will enter a "Classe Préparatoire aux Grandes Écoles" (CPGE) and so i'm a student , but there is not my school in the case because it's an high school. Thanks you PlanFree/PremiumCountry FrenchDeviceiPhone SEOperating SystemiOS 10 My Questio...

  • Newbie
  • Hello, i will enter a "Classe Préparatoire aux Grandes Écoles" (CPGE) and so i'm a student , but there is not my school in the case because it's an high school. Thanks you  Plan Free/Premium ...
  • Bethany_Dawn
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • Student
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify studenti e 18 app

Salve,volevo sapere se fosse possibile pagare Spotify studenti con il 18 app e se si quale fosse la procedura

  • Newbie
  • Salve,volevo sapere se fosse possibile pagare Spotify studenti con il 18 app e se si quale fosse la procedura
  • Aimee_T
  • Roadie
  • 1489 Views
  • 1 replies
  • 3 likes
  • Student
  • 1489 Views
  • 1 replies
  • 3 likes

Spotify charges twice

Hi all!Could you help me please? Today I've just changed my premium account for student's discount, but Spotify charged me twice. Is there any option to cashback the first payment after my student's accout being verified? Best regards,Vitaliy

  • Newbie
  • Hi all! Could you help me please? Today I've just changed my premium account for student's discount, but Spotify charged me twice. Is there any option to cashback the first payment after my studen...
  • Luke
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mudança de forma pagamento plano estudantes

Boa tarde. Minha conta tem o desconto para estudantes, porem recentemente canceli meu cartão de credito, e minha conta sera cancelada. Gostaria de mudar o pagamento para boleto ou possivelmete debito cartão caixa, mas essas opções nao estão disponive...

  • Newbie
  • Boa tarde.   Minha conta tem o desconto para estudantes, porem recentemente canceli meu cartão de credito, e minha conta sera cancelada. Gostaria de mudar o pagamento para boleto ou possiv...
  • Bittencourt
  • Spotify Star
  • 440 Views
  • 2 replies
  • 0 likes
  • Student
  • 440 Views
  • 2 replies
  • 0 likes