Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanSpoiler (Highlight to read) Premium - estudanteCountry Brasil Device(Samsung Galaxy J7 PrimeOperating System(Android Oreo) My Question or Issue No dia 18/05 meu plano de desconto para estudante expirou e houve então uma cobrança de R$16,90 do Pre...
PlanFree/PremiumCountry PHILIPPINESDeviceXiaomi Mi A1Operating SystemAndroid Oreo My Question or Issue I was halfway on verification on Student discount but I cancelled it twice but still charged twice.
Hello,I had a tree month trial version of Spotify premium. Now I got an account at UniDays for verifying that I'm a student. But the 50%discount is'nt working. First I clicked to 'extend spotify premium for 9,99/month', this is working. But the chang...
Resubscried to my student+hulu account a couple weeks ago and not only have I been charged $9.99 for my student account I've also been charged $9.99 for my hulu account, separately. My account page says I'm successfully signed up for the $4.99 plan b...
Oi, fiz a assinatura do Spotify com o desconto para estudantes. O valor ja foi debitado no meu cartao , mas ate agora minha conta continua sendo "free" Ja sai e entrei do login inumeras vezes. O que posso fazer?
I sent you a student certificate. For my premium membership. not activated. I paid from the bank card. Despite this, Spotify Account was not premium. I wait for 1 week. I urge you to rescue urgently
Hi, there. As the title says, I renewed my Premium for Students account after it had expired. Now, when I log in to Hulu, I am asked to start a subscription. I had already activated my Hulu account, so the Activate Hulu button does not appear for me ...
Hello! I updated my debit card to continue to pay for my STUDENT hulu/spotify and when I updated it it charged me for premium. How do I get a refund to be the student amount?
I need to change my payment method due to a cancelled credit card. I applied through the "Premium for Students + Hulu." I'm charged through Spotify but it would let me change the payment. I have until the end of the month to change it or I lose both ...
Also, I just got premium today. Is it because of that? Will it take some time before I can apply for the student discount?I already paid $10 for this month though.
I was trying to get the discount but it won't allow me
PlanFreeCountry Greece DeviceHuawei P9 Lite 2017Operating SystemAndroid My Question or Issue I went to change my account to premium with a student plan and I entered my Debit Card. After that I was asked my Student ID in order to verify that I was a ...
Ciao! Spero possiate aiutarmi. Ho un account free e volevo usufruire del servizio spotify students. Cosi ho iniziato la procedura e inserito per il pagamento la carta prepagata intestata a mia madre, della quale non riesco a controllare pero' il sald...
I made a payment for student discount and app sent me to SheerID. After few days I get my confirmation mail and get back to app for enjoy my premium but it was not started. I talked with my bank and they said Spotify gave my money back at the same ti...
Hello, i paid for student premium. But i didnt get premium. It happened twice, last month spotify take payment but i didnt get premium and didnt recieve an email about it too.And it happens this month too. What sould i do? The payment is not in pendi...
Lo primero que hise fue seleccionar premiun para universitarios, llene mis datos y la informacion de mi tarjeta, luego se redirecciono a la pagina oficial de sheerID , mas no a la verificacion, y retrocedi la pagina, y se borraron mis datos, los volv...
ME COBRO PREMIUM ESTUDIANTE Y ESTE NO ME LO DIO YA LLEVO 15 DIAS Y NADA NI EL DINERO NI SERVICIO YA HICE DE TODO Y NADA
Hice el proceso para recibir el descuento para estudiantes, fue aprobado y cuando hice el pago con mi tarjeta se hicieron 3 cobros por $99.00 para esto yo antes ya contaba con en plan premium, el siguiente mes que se suponia se me iba cobrar a $49.00...
PlanPremiumCountry USADeviceIphone 6sOperating SystemIOS 10 My Question or Issue I have been paying 10 dollars for the last 3 months and it should have been only 5 because I should have the student discount. I would like to recieve the discount again...
PlanPremiumCountry MexicoDeviceiPhone 6Operating SystemiOS 10, Windows 10My Question or Issue I have premium with the student´s discount, I got it in January and suddenly today I realized that it had been changed to free, which I did not do it. I´d l...