Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23832 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23832 Views
  • 17 replies
  • 0 likes

bought student premium, got charge but still spotify free

So I wanted to but spotify premium for students, I already made my payment and got charge but didn't get it. So now I have spotify free but i payed my money. Can I please get it back?

  • Newbie
  • So I wanted to but spotify premium for students, I already made my payment and got charge but didn't get it. So now I have spotify free but i payed my money. Can I please get it back?
  • Mari2602
  • Casual Listener
  • 3755 Views
  • 7 replies
  • 0 likes
  • 3755 Views
  • 7 replies
  • 0 likes

Desconto para universitários - Brasil

Olá, sou usario do spotify a um tempo, nesse tempo eu percebi que TODAS (sim todas) as vezes que eu tentei fazer o upgrade premium para universitarios (no caso sou ) sempre dava erro. Eu esperei dias, semanas e ate meses para tentar novamente e sempr...

  • Newbie
  •  Olá, sou usario do spotify a um tempo, nesse tempo eu percebi que TODAS (sim todas) as vezes que eu tentei fazer o upgrade premium para universitarios (no caso sou ) sempre dava erro. Eu espere...
  • Bittencourt
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount not working...Canada

Hi Spotify, So I just uploaded my student info for SheerID to verify-and once I immediately returned to my account, it was not applied yet.1. Do I need to wait for them to verify my info before it can start applying to my account? 2. My free trail en...

  • Casual Listener
  • Hi Spotify,  So I just uploaded my student info for SheerID to verify-and once I immediately returned to my account, it was not applied yet. 1. Do I need to wait for them to verify my info bef...
  • Jared1998
  • Casual Listener
  • 627 Views
  • 2 replies
  • 0 likes
  • 627 Views
  • 2 replies
  • 0 likes

Superuser Contribution Switching student email on active membership

I currently have a spotify student account but will be changing universities and therefore will get a new school email address. I will still be a student but no longer under my current student email address. Am I able to change my school email on my ...

  • Newbie
  • I currently have a spotify student account but will be changing universities and therefore will get a new school email address. I will still be a student but no longer under my current student email ...
  • SergioDavid
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong payment

I mad student payment but I can't verify my school Institution on unidays so I'm trying to fix the payment but I can't

  • Newbie
  • I mad student payment but I can't verify my school Institution on unidays so I'm trying to fix the payment but I can't
  • SergioDavid
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Change from Premium to student discounted Premium, how?

Hola, Ive got a Premium account and would like to get the student discount as I am a student, but am not sure how to do this? I looked at " https://support.spotify.com/se/account_payment_help/student_discount/student-discount/ " and cancelled my prem...

  • Newbie
  • Hola, Ive got a Premium account and would like to get the student discount as I am a student, but am not sure how to do this?   I looked at " https://support.spotify.com/se/account_paymen...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Problems with my student account - ITALIAN QUESTION

Hello! I’m trying to speak in english but i know that i wouldn’t explain my problem in a good way . Anyway, I want to create a student account but the system doesn’t find the name of my University. I tried to put a similar name of it, but i haven’t r...

  • Visitor
  • Hello! I’m trying to speak in english but i know that i wouldn’t explain my problem in a good way . Anyway, I want to create a student account but the system doesn’t find the name of my University. I...
  • Maxim
  • Spotify Star
  • 958 Views
  • 3 replies
  • 0 likes
  • 958 Views
  • 3 replies
  • 0 likes

Unidays account connected to old profile

I recently deleted my old Spotify account, because I wanted to disconnect it from Facebook. Unfortunately, this account was connected to Unidays in order to get the student discount. Now that the old account was deleted, I created a new one, but can´...

  • Newbie
  • I recently deleted my old Spotify account, because I wanted to disconnect it from Facebook. Unfortunately, this account was connected to Unidays in order to get the student discount. Now that the old...
  • Maxim
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • Facebook
    Premium
    UNiDAYS
  • 596 Views
  • 1 replies
  • 0 likes

Student Discount Expiration

Hi, So last year in December, I received the email notifying me that my 1 year student discount was about to expire so I had to log on and resubmit the discount. However, my school is not in the data base, and in order to get the discount I had to se...

  • Newbie
  • Hi, So last year in December, I received the email notifying me that my 1 year student discount was about to expire so I had to log on and resubmit the discount. However, my school is not in the data...
  • Maxim
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Why cant i apply for student discount?

I am a student until September 2019, and I'd like to apply for the discount, however as soon as i click to apply, it pops up saying "it appears you arent elligible for student discount, get premium instead"But I havent entered in any info so how does...

  • Newbie
  • I am a student until September 2019, and I'd like to apply for the discount, however as soon as i click to apply, it pops up saying "it appears you arent elligible for student discount, get premium i...
  • Maxim
  • Spotify Star
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hulu login with Spotify Student

I signed up for the Spotify Premium student plan a while back, and got it linked to a Hulu account after the bundle was announced. However, I can't log in to Hulu! My Spotify account is linked with my Facebook account so I don't have a username/passw...

  • Casual Listener
  • I signed up for the Spotify Premium student plan a while back, and got it linked to a Hulu account after the bundle was announced. However, I can't log in to Hulu! My Spotify account is linked with m...
  • Alfredo
  • Roadie
  • 104917 Views
  • 4 replies
  • 3 likes
  • 104917 Views
  • 4 replies
  • 3 likes

I have paid for Premium but my account is still on free version

Hello,Today I have paid for student premium membership with my documents but my account is still on Free version. Please help me as soon as possible. Thanks in advance.

  • Casual Listener
  • Hello, Today I have paid for student premium membership with my documents but my account is still on Free version. Please help me as soon as possible.   Thanks in advance.
  • Luke
  • Spotify Star
  • 731 Views
  • 3 replies
  • 0 likes
  • 731 Views
  • 3 replies
  • 0 likes

Double Charged

I tried the 65 Pesos discount for students, but my school wasnt listed so I had to go with the normal route, but I was charged 2 times, for the 129 pesos (Normal Subscription) + the 65 (Student Discount)

  • Newbie
  • I tried the 65 Pesos discount for students, but my school wasnt listed so I had to go with the normal route, but I was charged 2 times, for the 129 pesos (Normal Subscription) + the 65 (Student D...
  • Luke
  • Spotify Star
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

No Activate Hulu section

I have a spotify premium student + hulu and I do not see an activate hulu section.

  • Newbie
  • I have a spotify premium student + hulu and I do not see an activate hulu section. 
  • Bethany_Dawn
  • Community Legend
  • 1046 Views
  • 1 replies
  • 1 likes
  • 1046 Views
  • 1 replies
  • 1 likes

VCC for student premium member

whether vcc (virtual credit card) can be used instead of credit card for payment in student premium member?

  • Newbie
  • whether vcc (virtual credit card) can be used instead of credit card for payment in student premium member?  
  • Bethany_Dawn
  • Community Legend
  • 955 Views
  • 1 replies
  • 0 likes
  • Student
  • 955 Views
  • 1 replies
  • 0 likes

I cant get premium

My student premium is ok, but my premium is doesnt work? Spotify took my money dont gave premium. I m very upset

  • Newbie
  • My student premium is ok, but my premium is doesnt work? Spotify took my money dont gave premium. I m very upset 
  • Luke
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Worldwide Student Discount

Hey... When i was trying to get student subscription, the first thing you see is payment method menu.. So i simply wrote my infos then i moved to the next.. And i couldn't find my school.. So i went back but tge money was gone... Is there any way to ...

  • Newbie
  • Hey... When i was trying to get student subscription, the first thing you see is payment method menu.. So i simply wrote my infos then i moved to the next.. And i couldn't find my school.. So i went ...
  • cherryrock
  • Newbie
  • 1655 Views
  • 2 replies
  • 0 likes
  • 1655 Views
  • 2 replies
  • 0 likes

Solved!! Student Discount

I’m an early college student. I attend a community college and I’m 16. Can I still apply for the student discount?

  • Newbie
  • I’m an early college student. I attend a community college and I’m 16. Can I still apply for the student discount? 
  • Bethany_Dawn
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Student account verified, paid but couldn't get premium

To get premium with student discount, two days ago I entered my payment information at Spotify student premium screen (TR). After sending photos proves that I am a student, Spotify HAS TAKEN my 6.99TL from my credit card. After a day, the verificatio...

  • Casual Listener
  • To get premium with student discount, two days ago I entered my payment information at Spotify student premium screen (TR). After sending photos proves that I am a student, Spotify HAS TAKEN my 6.99T...
  • Brkyzen17
  • Casual Listener
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

From premium to student discount

I have a premium account and I have requested the student discount. The SheerID verified that I am a student at uni already however my account says that it's still normal premium. What should I do?

  • Casual Listener
  • I have a premium account and I have requested the student discount. The SheerID verified that I am a student at uni already however my account says that it's still normal premium. What should I do?
  • LeoRager
  • Community Legend
  • 472 Views
  • 5 replies
  • 0 likes
  • Student
  • 472 Views
  • 5 replies
  • 0 likes