Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24391 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24391 Views
  • 18 replies
  • 0 likes

Paid for 2 times

I've just paid for premium with student discount but Spotify charged me for 2 times. How can I get refunded for this ? I'm just using an account and there is no account else.

  • Casual Listener
  • I've just paid for premium with student discount but Spotify charged me for 2 times. How can I get refunded for this ? I'm just using an account and there is no account else.
  • Luke
  • Spotify Star
  • 291 Views
  • 3 replies
  • 1 likes
  • 291 Views
  • 3 replies
  • 1 likes

Students discount

Why have you started taking £9.99 a month instead of £4.99 out of my account. I’m still a student

  • Newbie
  • Why have you started taking £9.99 a month instead of £4.99 out of my account. I’m still a student
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Student
  • 214 Views
  • 1 replies
  • 0 likes

Not premium user after paying

Hello, I found out that is possible to buy some ''student discount'' but I have paid and I am not premium user, when your system wanted to check me as a student there was not my School..

  • Newbie
  • Hello, I found out that is possible to buy some ''student discount'' but I have paid and I am not premium user, when your system wanted to check me as a student there was not my School..
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Spotify premium

Hi, I was trying to subscribe to the student subscription but after I put my card details, I accidentally closed the website. Now I find myself with the charge but I have not spotify premium because I could not enter the university data

  • Newbie
  • Hi, I was trying to subscribe to the student subscription but after I put my card details, I accidentally closed the website. Now I find myself with the charge but I have not spotify premium because ...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Student
  • 257 Views
  • 1 replies
  • 0 likes

Subscription error spotify premium student

Hi everyone, I have a little problem I have two Spotify accounts and I subscribed to the wrong one with the student offer (4.99€/month in France). So I tried to unsubscribe the student premium from the wrong one, but when I try to subscribe with my r...

  • Newbie
  •  Hi everyone, I have a little problem I have two Spotify accounts and I subscribed to the wrong one with the student offer (4.99€/month in France). So I tried to unsubscribe the student premium ...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

I want to change my premium subscription to Student Account.

I am a new international Student. Tried Spotify Premium at first. Wanted to switch from premium to student.It is again asking me to pay for $5 even after i am continuing with premium.So i waited till the last day of my plan, for switching.I tried to ...

  • Newbie
  • I am a new international Student. Tried Spotify Premium at first.  Wanted to switch from premium to student. It is again asking me to pay for $5 even after i am continuing with premium. So i ...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Switching from student to free

On the cancelling page faq's, it says student discount can't be added to another account until the 12 month period ends, can I still cancel my student and go to free then go back to student discount on the same account in a few months?thanks in advan...

  • Newbie
  • On the cancelling page faq's, it says student discount can't be added to another account until the 12 month period ends, can I still cancel my student and go to free then go back to student discount ...
  • phan_times
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Help me for premium

I bough student premium on net, but my account is not premium yet. I bough it today

  • Casual Listener
  • I bough student premium on net, but my account is not premium yet. I bough it today
  • Bittencourt
  • Spotify Star
  • 292 Views
  • 4 replies
  • 0 likes
  • 292 Views
  • 4 replies
  • 0 likes

Solved!! University upgrade

I signed the university account and I was charged 10 reais on the card. What is it?

  • Casual Listener
  • I signed the university account and I was charged 10 reais on the card. What is it?
  • RAFAELBUGSY
  • Casual Listener
  • 553 Views
  • 6 replies
  • 1 likes
  • 553 Views
  • 6 replies
  • 1 likes

Descuento para estudiantes

He pagado dos veces 4,99€ y sigo siendo free. Solicito que se me devuelva el dinero.

  • Casual Listener
  • He pagado dos veces 4,99€ y sigo siendo free. Solicito que se me devuelva el dinero.
  • user-removed
  • Not applicable
  • 467 Views
  • 3 replies
  • 1 likes
  • Student
  • 467 Views
  • 3 replies
  • 1 likes

Paid For Student Discount Not Knowing It's Only For College Students

I hadn't known the student discount for premium account was only for college students. I am an high school student and thus I couldn't select my school from the list after my payment was done anyway. And of course my account is still at it's free ver...

  • Casual Listener
  • I hadn't known the student discount for premium account was only for college students. I am an high school student and thus I couldn't select my school from the list after my payment was done anyway....
  • Zulserk
  • Casual Listener
  • 374 Views
  • 4 replies
  • 0 likes
  • 374 Views
  • 4 replies
  • 0 likes

Premium para estudantes

Fiz o requerimento para ter o spotify premium para estudantes. No momento que fiz o cadastro houve uma cobranca no meu cartao. Porem hoje cedo fui notificada que essa cobranca foi estornada.O que isso significa? Nao aceitaram o pedido de estudante? N...

  • Newbie
  • Fiz o requerimento para ter o spotify premium para estudantes. No momento que fiz o cadastro houve uma cobranca no meu cartao. Porem hoje cedo fui notificada que essa cobranca foi estornada. O que i...
  • Bittencourt
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

I payed for student but i have no Premium account

Yesterday i payed for Student account and then i couldnt enter my student information. Page didnt open for proof. But when i check my Bank account i can see i payed for Student account to Spotify. How can i contact for change to Premium

  • Newbie
  • Yesterday i payed for Student account and then i couldnt enter my student information. Page didnt open for proof. But when i check my Bank account i can see i payed for Student account to Spotify. Ho...
  • Jodsakhar
  • Regular
  • 409 Views
  • 4 replies
  • 1 likes
  • 409 Views
  • 4 replies
  • 1 likes

Payment Method PayPal Dutch Student Discount

Hello all, As my premium trial is coming to an end, I would like to switch to the Dutch Student Discount service for Spotify. However, the payment methods to switch to this type of subscription is scarce. I know that iDeal (the most used payment meth...

  • Newbie
  • ...ive-Ideas/Subscription-Student-Discount-iDeal-Payment-for-the-Netherlands/idi-p/1649033).  However, what I think is kind of strange is that for German Students there is a PayPal payment method? W...
  • tomdeaardappel
  • Newbie
  • 351 Views
  • 2 replies
  • 0 likes
  • Student
  • 351 Views
  • 2 replies
  • 0 likes

SPOTIFY CHARGE ME 3 TIMES FOR JUST REGISTERING IN THERE PREMIUM BUT STILL IN FREE ACCT

I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROVED ON HER SPOTIFY PREMIUM ACCT. I ALREADY PAID IT. ...

  • Casual Listener
  • I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROV...
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Student
  • 324 Views
  • 1 replies
  • 0 likes

Student discount restarted

So i had the student discount and one day it said to change my payment method. I had a fraud problem which was fixed but when i went to pay for my student spotify it asked me to resign up....then got charged for regular priced premium. When i went to...

  • Newbie
  • So i had the student discount and one day it said to change my payment method. I had a fraud problem which was fixed but when i went to pay for my student spotify it asked me to resign up....then got...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Student studying abroad in the UK

Hi there! I am a Canadian studying abroad in the UK. I am trying to access the Canadian student discount but cannot select UK from the drop down menu when using SheerID to select the country where I go to school. I then tried setting up in the UK ins...

  • Newbie
  • Hi there! I am a Canadian studying abroad in the UK. I am trying to access the Canadian student discount but cannot select UK from the drop down menu when using SheerID to select the country where I ...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount international student

Good afternoon. At the moment I'm a visiting student at a Canadian University. I would like to subscrive for a premium student account but, whenever I put my credit card credentials (it is an European crediti card) the system said that the credit car...

  • Newbie
  • Good afternoon.   At the moment I'm a visiting student at a Canadian University.   I would like to subscrive for a premium student account but, whenever I put my credit card credentials...
  • Maxim
  • Spotify Star
  • 1298 Views
  • 1 replies
  • 0 likes
  • international
    Student
  • 1298 Views
  • 1 replies
  • 0 likes

Premium problem

I just upgraded to the student premium account online, but for some reason the mobile app is not recognizing that I'm premium now. Ive logged out and in multiple times and it still asks me to sign up for premium. I don't want to put my credit card in...

  • Newbie
  • I just upgraded to the student premium account online, but for some reason the mobile app is not recognizing that I'm premium now. Ive logged out and in multiple times and it still asks me to sign up...
  • LeoRager
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Student
  • 281 Views
  • 1 replies
  • 0 likes

Student Discount swiss mobile payment

Hi, As I try to pay for my spotify premium account, when it's the normal one eithout any discount, I can pay with my mobile phone, but as I try to get the student discount I can't chose and I'm only able to pay with my credit card. Is that normal ?Th...

  • Newbie
  • Hi,   As I try to pay for my spotify premium account, when it's the normal one eithout any discount, I can pay with my mobile phone, but as I try to get the student discount I can't chose and ...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes