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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 26408 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 26408 Views
  • 20 replies
  • 0 likes

Student premium discount

I am very upset with spotify because it says that I am apart of the student subscription/discount and should pay $4.99/month. Yet, they charged me $9.99 this month and I don't know where I can find an email to discuss this with them.

  • Newbie
  • I am very upset with spotify because it says that I am apart of the student subscription/discount and should pay $4.99/month. Yet, they charged me $9.99 this month and I don't know where I can find a...
  • LeoRager
  • Community Legend
  • 326 Views
  • 2 replies
  • 1 likes
  • 326 Views
  • 2 replies
  • 1 likes

i payed for the spotify student but didnt get it

Hey, i payed for spotiy student but nothing happend and they took the money from the card aswell so i need help now Email: Oskar-wadstrom@telia.com

  • Newbie
  • Hey, i payed for spotiy student but nothing happend and they took the money from the card aswell so i need help now   Email: Oskar-wadstrom@telia.com
  • vinjski
  • Gig Goer
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

No response

I submitted documents 2 weeks ago but didn't get any response from Spotify...i am a student studying in canada in Lambton college

  • Newbie
  • I submitted documents 2 weeks ago but didn't get any response from Spotify...i am a student studying in canada in Lambton college
  • Luke
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Solved!! Renewing spotify student

My student discount ran out and I'm unsure on how to renew it. All I can find is the option to make a new contract for spotify student [here](https://www.spotify.com/de/student/). I don't want to be billed twice though, since I'm already paying the r...

  • Newbie
  • My student discount ran out and I'm unsure on how to renew it. All I can find is the option to make a new contract for spotify student [here](https://www.spotify.com/de/student/). I don't want t...
  • Maxim
  • Spotify Star
  • 912 Views
  • 1 replies
  • 0 likes
  • 912 Views
  • 1 replies
  • 0 likes

Spotify etudiant

Bonjour, je suis en BTS batiment sur Bordeaux mais il semblerait que l’offre ne s’adresse qu’aux etudiants en universite et IUT, et mon ecole n’est pas reconnue, puis-je quand meme y acceder ?

  • Newbie
  • Bonjour, je suis en BTS batiment sur Bordeaux mais il semblerait que l’offre ne s’adresse qu’aux etudiants en universite et IUT, et mon ecole n’est pas reconnue, puis-je quand meme y acceder ?
  • 689 Views
  • 0 replies
  • 0 likes
  • 689 Views
  • 0 replies
  • 0 likes

Paguei e nao usei

Fiz o cadastro e coloquei os dados do cartao e debitaram antes de finalizar o envio da declaracao de estudante. Agora paguei por algo que nao finalizei. Quero meu dinheiro de volta.

  • Newbie
  • Fiz o cadastro e coloquei os dados  do cartao e debitaram antes de finalizar o envio da declaracao de estudante. Agora paguei por algo que nao finalizei. Quero meu dinheiro de volta.
  • Bittencourt
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Desconto estudante

Boa tarde! Solicitei a conta Premium para universitarios no dia 16/01/2018, enviei foto do meu comprovante como pedido, mas ate hoje nao recebi nenhum retorno. A minha conta ainda aparece como "free" e nao consigo utilizar as vantagens do Premium.O q...

  • Newbie
  • Boa tarde! Solicitei a conta Premium para universitarios no dia 16/01/2018, enviei foto do meu comprovante como pedido, mas ate hoje nao recebi nenhum retorno. A minha conta ainda aparece como "...
  • Bittencourt
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

I paid for my spotify student account and it isn't activating my student account.

I paid for my student account, and the payment went through and is posted. I still don't have my premium account and I've been waiting for two days now. I got the email saying I was verifed for being a student, and I clicked complete purchase and it ...

  • Newbie
  • I paid for my student account, and the payment went through and is posted. I still don't have my premium account and I've been waiting for two days now. I got the email saying I was verifed for being...
  • LucasBonfa
  • Casual Listener
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

My student credentials are already in use... but not by me?

Hi! I am currently a college student at Indiana University. I am trying to access the Student Discount for premium but it says my academic credentials are already in use. I do not have a Spotify Premium account so I am not sure how this could be. Is ...

  • Newbie
  • Hi! I am currently a college student at Indiana University. I am trying to access the Student Discount for premium but it says my academic credentials are already in use. I do not have a Spotify Prem...
  • LordRollin
  • Community Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Charged for students substiption

Hey by mistake i pressed a studnets subsription, get charged for it but i dont have a sheerid. Any chance to get money back?

  • Newbie
  • Hey by mistake i pressed a studnets subsription, get charged for it but i dont have a sheerid. Any chance to get money back?
  • LordRollin
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • Student
  • 365 Views
  • 1 replies
  • 0 likes

Student

I have payed for the normal premium, but I want to get the student. Is there any way I can change it and get the rest of the money back?

  • Newbie
  • I have payed for the normal premium, but I want to get the student. Is there any way I can change it and get the rest of the money back?
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

I paid two times and I am waiting for my verfication of being student.

I do not know what to do I just wanted to get premium and I paid two times by mistake and nothing happened yet.

  • Newbie
  • I do not know what to do I just wanted to get premium and I paid two times by mistake and nothing happened yet.
  • ViruS_upl0Aded
  • Casual Listener
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

I was verified as students, but I can't access to the payment system

I have already recieved the confirmation of my verification as student, but when I click on the purchase option, I'm sent to a no longer exitant webpage. If I go to improve account (student discount selected) and give my card number, it redirects me ...

  • Newbie
  • I have already recieved the confirmation of my verification as student, but when I click on the purchase option, I'm sent to a no longer exitant webpage.  If I go to improve account (student di...
  • ViruS_upl0Aded
  • Casual Listener
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

2 pending payments after applying for student discount?

Hi, I was trying to apply for the student discount on my phone, although didn’t have the required information. I was charged the pending payment at that time. I then tried to proceed with the student discount when I got home, and was charged the pend...

  • Newbie
  • Hi,   I was trying to apply for the student discount on my phone, although didn’t have the required information. I was charged the pending payment at that time.    I then tried to ...
  • LeoRager
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

student status linked with someone else's account

my friend was logged into spotify on my computer. I went to buy premium with my student discount without realizing I was still logged into her account. Once I realized i imediatly had her cancel the subscription. However, I can no longer get premium ...

  • Newbie
  • my friend was logged into spotify on my computer. I went to buy premium with my student discount without realizing I was still logged into her account. Once I realized i imediatly had her cancel the ...
  • LeoRager
  • Community Legend
  • 3142 Views
  • 1 replies
  • 0 likes
  • Student
  • 3142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Studentenkorting alleen met creditcard

Beste, Ik heb al heel de pagina afgestruind, maar ik heb nog geen duidelijkheid. Alleen bij studentenkorting is het niet mogelijk om Ideal te betalen, maar alleen met creditcard. Wat nu als je een student bent en geen creditcard hebt? Wat de meeste s...

  • Newbie
  • Beste,    Ik heb al heel de pagina afgestruind, maar ik heb nog geen duidelijkheid. Alleen bij studentenkorting is het niet mogelijk om Ideal te betalen, maar alleen met creditcard. Wat n...
  • Lotusje
  • Newbie
  • 1261 Views
  • 3 replies
  • 6 likes
  • 1261 Views
  • 3 replies
  • 6 likes

Premium for students active but the debit occurs integral

Since last year the discount is active in my account but monthly is discounted the full amount. As attached, the company that takes care said that the discount has been active since 2017. There are also duplication of charges, not the first time, how...

  • Newbie
  • Since last year the discount is active in my account but monthly is discounted the full amount. As attached, the company that takes care said that the discount has been active since 2017. There are a...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Solved!! Student abo zu Family Premium

hallo,hatte bisher ein Studen Premium Abo, aber seit vorhin eine Einladung zum Family Premium Abo angenommen. kann mein Student Abo jetzt nirgends kuendigen oder wird das automatisch beruecksichtigt, dass ich nicht mehr zahlen muss? Family Premium ha...

  • Newbie
  • hallo, hatte bisher ein Studen Premium Abo, aber seit vorhin eine Einladung zum Family Premium Abo angenommen. kann mein Student Abo jetzt nirgends kuendigen oder wird das automatisch beruecksichtig...
  • Maxim
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Charging my credit card without Spotify Premium!

Hey there!So recently I tried to get spotify premium for students so I signed up, wrote down my credit card number and after that, I had to select the university where I'm studying. So turns out my school isn't there so I just went back. Suddenly the...

  • Casual Listener
  • Hey there! So recently I tried to get spotify premium for students so I signed up, wrote down my credit card number and after that, I had to select the university where I'm studying. So turns out m...
  • leeeviiinaaaa
  • Casual Listener
  • 684 Views
  • 2 replies
  • 1 likes
  • 684 Views
  • 2 replies
  • 1 likes

Superuser Contribution Hulu won't recognize my student discount

I had been using the spotify/hulu student discount since it was released a couple months ago, but now when I try to use Hulu it asks me to sign up and pay even though I have the spotify student discount. When I try putting in my credentials, it says ...

  • Newbie
  • I had been using the spotify/hulu student discount since it was released a couple months ago, but now when I try to use Hulu it asks me to sign up and pay even though I have the spotify student disco...
  • mille1nj
  • Newbie
  • 1036 Views
  • 2 replies
  • 0 likes
  • 1036 Views
  • 2 replies
  • 0 likes