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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25140 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25140 Views
  • 19 replies
  • 0 likes

Problem with tha payment and the student premium

Hello! I tried to get the student discount, but I got charged twice and eventually I didn't get the premium, I couldn't verify my student identity. Can you help me? thanks a lot!

  • Newbie
  • Hello! I tried to get the student discount, but I got charged twice and eventually I didn't get the premium, I couldn't verify my student identity. Can you help me? thanks a lot! 
  • dose_cola
  • Newbie
  • 469 Views
  • 5 replies
  • 2 likes
  • 469 Views
  • 5 replies
  • 2 likes

Premium for Students does not have my highschool

SheerID does not have my highschool name, and spotify has taken money away from my account, and I cannot complete the transaction. How can I cancel? Or add my highschool?

  • Newbie
  • SheerID does not have my highschool name, and spotify has taken money away from my account, and I cannot complete the transaction. How can I cancel? Or add my highschool?
  • LeoRager
  • Community Legend
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

Solved!! 3 months trial AND student discount

Hi,i know this topic has already been discussed here and here, but since this posts are from 2014 and 2015 I was wondering if the solution is still the same?Can i use a 3 months trial for 0,99€ and then switch to a student discount? Thanks a lot in a...

  • Casual Listener
  • Hi, i know this topic has already been discussed here and here, but since this posts are from 2014 and 2015 I was wondering if the solution is still the same? Can i use a 3 months trial for 0,99€ a...
  • kathipos
  • Casual Listener
  • 815 Views
  • 4 replies
  • 0 likes
  • Student
  • 815 Views
  • 4 replies
  • 0 likes

Desconto estudante em Portugal para estudantes sem ser do ensino superior

Bom diaTenho lido noticias em Portugal que o spotity permitiria descontos para estudantes que nao fossem do ensino superior.Essas noticias referem que o desconto seria para estudantes do ensino basico ao superior...Contudo na pagina do spotify fala a...

  • Newbie
  • Bom dia Tenho lido noticias em Portugal que o spotity permitiria descontos para estudantes que nao fossem do ensino superior. Essas noticias referem que o desconto seria para estudantes do ensino b...
  • Bittencourt
  • Spotify Star
  • 5333 Views
  • 1 replies
  • 0 likes
  • Desconto estudantes
  • 5333 Views
  • 1 replies
  • 0 likes

Standart account to student account

Hi how can I change my standart account to student account please?

  • Newbie
  • Hi how can I change my standart account to student account please?
  • 254 Views
  • 0 replies
  • 0 likes
  • Student
  • 254 Views
  • 0 replies
  • 0 likes

Superuser Contribution Charged twice in a month

I actived the student subscripion and i notice that Spotify charged twice the amount (as if it was the full premium) the weird thing is that Spotify charged as two transactions, i ask you guys to please give back the money of one of them, cause it sa...

  • Regular
  • ...lease give back the money of one of them, cause it says that it is the students plan but u charged the double. Thank you for your attention.  I noticed that this been happening a lot.
  • Vshg
  • Regular
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Zahlungsmethoden bei Inanspruchnahme des Studentenrabatts

Hallo, ich nutze Spotify Premium und habe als Zahlungsmethode die SOFORTÜberweisung gewählt. Nun wollte ich den Studentenrabatt aktivieren, aber dort werden nur PayPal, Klarna und Kreditkarte angeboten. Hat das einen bestimmten Grund? Freundliche Grü...

  • Newbie
  • Hallo,   ich nutze Spotify Premium und habe als Zahlungsmethode die SOFORTÜberweisung gewählt. Nun wollte ich den Studentenrabatt aktivieren, aber dort werden nur PayPal, Klarna und Kreditkart...
  • Rebz
  • Casual Listener
  • 4137 Views
  • 4 replies
  • 0 likes
  • 4137 Views
  • 4 replies
  • 0 likes

Student discount not working

Hi! I tried to sign up for the student discount, and got a verification mail:"You're verified!We verified that you're enrolled in an accredited college or university, which means Premium for Students is but a few clicks away. Go back to Spotify to co...

  • Newbie
  • ...remium for Students is but a few clicks away. Go back to Spotify to complete your purchase."   But how do I do these "few clicks"?    If I click "get discount" on spotify.com they w...
  • 290 Views
  • 0 replies
  • 1 likes
  • Student
  • 290 Views
  • 0 replies
  • 1 likes

Superuser Contribution Charged full price instead of student

I've had spotify for a while but not a year and for some reason in november I was charged 9.99 not 4.99 as advertised when I signed up for student premium. How can I get my money back & make sure it doesn't happen this month too? nevermind - I sorted...

  • Newbie
  • I've had spotify for a while but not a year and for some reason in november I was charged 9.99 not 4.99 as advertised when I signed up for student premium. How can I get my money back & make sure...
  • Jack
  • Roadie
  • 426 Views
  • 1 replies
  • 0 likes
  • Student
  • 426 Views
  • 1 replies
  • 0 likes

Student discount payment

Hello I was wondering if you can pay for the student discount 12month as a whole because I don’t have access to a credit card and can get a one time payment?

  • Newbie
  • Hello   I was wondering if you can pay for the student discount 12month as a whole because I don’t have access to a credit card and can get a one time payment?
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Nao consigo concluir minha compra no Universitario

Eu ja fui aprovada comprovando que sou estudante mas quando eu clico no email para concluir a compra, o site que me direcionam nao carrega.

  • Casual Listener
  • Eu ja fui aprovada comprovando que sou estudante mas quando eu clico no email para concluir a compra, o site que me direcionam nao carrega.
  • Bittencourt
  • Spotify Star
  • 958 Views
  • 3 replies
  • 0 likes
  • 958 Views
  • 3 replies
  • 0 likes

Changed to Premium when I had student and charged $10

Last year, I renewed my student premium account. It has not expired this year yet and my account was changed to Premium and I was charged $10. So I switched back to the student version and that will charge me $5 on Jan 8, 2018. However, I would like ...

  • Newbie
  • Last year, I renewed my student premium account. It has not expired this year yet and my account was changed to Premium and I was charged $10. So I switched back to the student version and that will ...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Spotify Premium w/ Hulu Discount

I tried to sign up for Spotify Premium w/ Hulu for students. I am currently a student and Spotify recognizes the college that I attend, but it could not be verified that I am a student with them. Is there anything I can do?

  • Newbie
  • I tried to sign up for Spotify Premium w/ Hulu for students. I am currently a student and Spotify recognizes the college that I attend, but it could not be verified that I am a student with them. I...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Student Subscription Mail Link Problem

I got mail from SheerID.They sent confirmation link,but I got "This page is no longer avaible" error.

  • Newbie
  • I got mail from SheerID.They sent confirmation link,but I got  "This page is no longer avaible" error.
  • 258 Views
  • 0 replies
  • 0 likes
  • Student
  • 258 Views
  • 0 replies
  • 0 likes

Student Discount not completing

I got my student ID verified and received the email saying 'complete purchase'. When I click on the link it takes me back to a page advertising Spotify Premium and not completing my purchase. My account still lists as $11.99 a month premium. Thanks i...

  • Casual Listener
  • I got my student ID verified and received the email saying 'complete purchase'. When I click on the link it takes me back to a page advertising Spotify Premium and not completing my purchase. My...
  • aaaven1414
  • Newbie
  • 759 Views
  • 4 replies
  • 2 likes
  • 759 Views
  • 4 replies
  • 2 likes

Student Subscription Removed

I have had the same student membership number for three years but now I cannot get Spotify Premium with a student discount, why is this? The website is saying they no longer recognise my institution? Please help

  • Casual Listener
  • I have had the same student membership number for three years but now I cannot get Spotify Premium with a student discount, why is this? The website is saying they no longer recognise my institution?...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Student Verification

I've had my subscription payment failed. Now, my account has reverted over to regular Premium and I can't reverify as a Student,because the site says that I'm already verified. What do I do?

  • Casual Listener
  • I've had my subscription payment failed. Now, my account has reverted over to regular Premium and I can't reverify as a Student,because the site says that I'm already verified.   What do I do?
  • LeoRager
  • Community Legend
  • 776 Views
  • 3 replies
  • 0 likes
  • 776 Views
  • 3 replies
  • 0 likes

VERIFIED but the link to complete the purchase takes me somewhere else.

Hi recently applied for the student discount and I have received the email stating I have been verified by SheerID. But the link provided in the email takes me only to this link. https://www.spotify.com/au/student/ Is this were it is ment to take me ...

  • Casual Listener
  • Hi    recently applied for the student discount and I have received the email stating I have been verified by SheerID. But the link provided in the email takes me only to this link. &nbs...
  • marianazima
  • Newbie
  • 4708 Views
  • 6 replies
  • 1 likes
  • 4708 Views
  • 6 replies
  • 1 likes

Student Subscription Paid by Skrill cc, is it possible?

Hi, I tried to upgrade my Spotify for Student Subscriptions using my Skrill credit card. It doesn't work, it said that 'Your card comes from a country where Spotify has not yet been launched.' how's it possible? I live in Netherland and I bought the ...

  • Newbie
  • Hi, I tried to upgrade my Spotify for Student Subscriptions using my Skrill credit card. It doesn't work, it said that 'Your card comes from a country where Spotify has not yet been launched.'  ...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Canadian Student Discount

can't get spotify discount when I live in quebec but study in ottawa, ON which is completly stupid. why does the rest of the country have it but not us.

  • Newbie
  • can't get spotify discount when I live in quebec but study in ottawa, ON which is completly stupid. why does the rest of the country have it but not us.   
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 1 likes
  • 306 Views
  • 1 replies
  • 1 likes