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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24489 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24489 Views
  • 18 replies
  • 0 likes

Superuser Contribution PROBLEM FOR PAYMENT FOR STUDENTS

Hi, I sent the student registration and confirmed mail. Trying to make a payment gives an error, I tried three cards the same. I was always preminium with these cards in advance. Help me !!

  • Newbie
  • Hi, I sent the student registration and confirmed mail. Trying to make a payment gives an error, I tried three cards the same. I was always preminium with these cards in advance. Help me !!  
  • MaryS
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Discount Payment in Turkey

Hello! I'm an university student from Turkey.My account is already premium and I've tried to take the student discount and gave my student and my credit card informations to spotify and I did this while I was log in my normal premium account. But the...

  • Casual Listener
  • Hello!   I'm an university student from Turkey. My account is already premium and I've tried to take the student discount and gave my student and my credit card informations to spotify a...
  • MaryS
  • Roadie
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Solved!! Problems with the students promo

Hello to everyone, i paid for the student promotion, but not being my university on the list, i asked for it to be added, but in the meantime I was charged $ 4.99 but i did not have the premium features. Can someone help me?

  • Casual Listener
  • Hello to everyone, i paid for the student promotion, but not being my university on the list, i asked for it to be added, but in the meantime I was charged $ 4.99 but i did not have the premium featu...
  • Tom
  • Community Legend
  • 716 Views
  • 7 replies
  • 0 likes
  • 716 Views
  • 7 replies
  • 0 likes

Solved!! How to change plan?

How do I swap my premium spotify plan for the spotify student

  • Casual Listener
  • How do I swap my premium spotify plan for the spotify student
  • Maxim
  • Spotify Star
  • 1718 Views
  • 3 replies
  • 0 likes
  • 1718 Views
  • 3 replies
  • 0 likes

Student discount only available for CC holders?

Hey, It seems that I can only apply for a student discount if I have a CC? I paid my regular subscription with PayPal, which you don't need a CC for. Is there any way I can transform my subscription to a student subscription?

  • Newbie
  • Hey,   It seems that I can only apply for a student discount if I have a CC? I paid my regular subscription with PayPal, which you don't need a CC for. Is there any way I can transform my subs...
  • Maxim
  • Spotify Star
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Spotify Estudiantes

Ya he sido verificado como estudiante, sin embargo al colocar "complete purchase" me aparece "ya canjeaste el código para esta oferta" y sigo sin tener premium y el descuento de mi tarjeta ya ha sido efectuado.. por favor una solución ya he intentado...

  • Casual Listener
  • Ya he sido verificado como estudiante, sin embargo al colocar "complete purchase" me aparece "ya canjeaste el código para esta oferta" y sigo sin tener premium y el descuento de mi tarjeta ya ha sido...
  • MattSuda
  • Spotify Star
  • 8822 Views
  • 1 replies
  • 4 likes
  • 8822 Views
  • 1 replies
  • 4 likes

Student Discount: charged for it but not functional

Hello there,I was trying to switch my free account to the student discount and my bank account shows that I have been charged for the services already even though I haven't submitted any informations about my college yet. Nothing changed on my Spotif...

  • Newbie
  • Hello there, I was trying to switch my free account to the student discount and my bank account shows that I have been charged for the services already even though I haven't submitted any informatio...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

I am a student but you did't confirm this! (Turkey)

I am a student in Turkey, Istanbul University. I sent my e-documents with sign from school but it is not be confirm! What can i do for accept? It is so bad! I am a student but you say not!

  • Casual Listener
  • I am a student in Turkey, Istanbul University. I sent my e-documents with sign from school but it is not be confirm! What can i do for accept? It is so bad! I am a student but you say not!
  • MattSuda
  • Spotify Star
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Solved!! Desconto estudante.

Gente eu estou tentando fazer o cadastro como estudante, mas já fui recusado 2 vezes. Meus comprovantes estão de acordo, com exceção de que devido as greves da rede ferderal, estamos no ano letivo 2016.2, nesse primeiro semestre de 2017. Talvez por i...

  • Newbie
  • Gente eu estou tentando fazer o cadastro como estudante, mas já fui recusado 2 vezes. Meus comprovantes estão de acordo, com exceção de que devido as greves da rede ferderal, estamos no ano letivo 20...
  • MattSuda
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! My Premium for students is not working

Hi!!So, I received an email from spotify telling me that I have been verified as a student. There's an option for complete my purchase, but everytime I clicked on it, I need to put on my personal information again and then they send me to another pag...

  • Casual Listener
  • Hi!! So, I received an email from spotify telling me that I have been verified as a student. There's an option for complete my purchase, but everytime I clicked on it, I need to put on my personal i...
  • MattSuda
  • Spotify Star
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm confirmed as a student. My premium subscription did not start even though I received two payment

Hello there.I applied for Spotify student membership last night. I just received an email saying that the application was accepted. When I clicked on the link that was posted, I paid 2 times as my premium membership did not start. I add the receipts ...

  • Casual Listener
  • Hello there. I applied for Spotify student membership last night. I just received an email saying that the application was accepted. When I clicked on the link that was posted, I paid 2 times as my ...
  • canerkilic
  • Casual Listener
  • 1026 Views
  • 4 replies
  • 0 likes
  • 1026 Views
  • 4 replies
  • 0 likes

Overpaid for student premium for one month

Hi I have just checked my statement and realised that I paid £9.99, instead of £4.99 in April for my student premium account. Please could I have a refund/ credit on my account. Thanks Nina

  • Newbie
  • Hi   I have just checked my statement and realised that I paid £9.99, instead of £4.99 in April for my student premium account. Please could I have a refund/ credit on my account.   Tha...
  • Tom
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Switch from premium to student account

Hello! I have an account premium for a year and now I'm trying to take advantage from the student discount (great idea) but I don't know how to switch my account from normal-premium to student-premium: do I have to insert again my payment details eve...

  • Regular
  • ...s the one that said me to insert my payment, but i read that you just need to sign up to the site "spotify.com/students" for an automatic change of the rate. Thanks for the attention.     
  • Tom
  • Community Legend
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Worldwide Student Discount

I bought the students discount (that was lounched recently here in Brazil), 3 or 4 days ago, the app that confirm my university already checked it and confirmed my identity, and I still haven't recived the premium. What should I do? The payment has a...

  • Newbie
  • I bought the students discount (that was lounched recently here in Brazil), 3 or 4 days ago, the app that confirm my university already checked it and confirmed my identity, and I still haven't r...
  • Tom
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

student discount

hey im trying to switch my regular payment to the student payment for premium but theres no paypal option ?? my regular payment goes through paypal

  • Casual Listener
  • hey im trying to switch my regular payment to the student payment for premium but theres no paypal option ?? my regular payment goes through paypal
  • kejt_
  • Community Legend
  • 505 Views
  • 3 replies
  • 0 likes
  • 505 Views
  • 3 replies
  • 0 likes

I paid for students discount and the apps stop working

I paid a few minutes ago and the app said it something was wrong with the payment... Stopped working when i was putting on my school information... I'm​ scared if the page took my money funds on my card...

  • Newbie
  • I paid a few minutes ago and the app said it something was wrong with the payment... Stopped working when i was putting on my school information... I'm​ scared if the page took my money funds on my c...
  • KatesHere
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

I am a student but i cant get premium because of maestro and i couldnt use student discount

Hi . I am from Turkey. I am using bank card which is maestro.You know its an offer for students so i want to use it. Howewer,website give an error *Please enter available cards number.I dont want to send gift to me because if i do it i wont benefit t...

  • Newbie
  • Hi . I am from Turkey. I am using bank card which is maestro.You know its an offer for students so i want to use it. Howewer,website give an error *Please enter available cards number.I dont want t...
  • Sebasty
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Won't let me sign up for a Studentaccount

I'm a second year student at the Hanze University for applied since in the Netherlands. Unfortunately this isn't confirmed by Spotify (I sended a copie of my class schedule and the confirmation paper that I'm a student at that university). Is there a...

  • Newbie
  • I'm a second year student at the Hanze University for applied since in the Netherlands. Unfortunately this isn't confirmed by Spotify (I sended a copie of my class schedule and the confirmation paper...
  • MattSuda
  • Spotify Star
  • 1677 Views
  • 1 replies
  • 0 likes
  • 1677 Views
  • 1 replies
  • 0 likes

regarding student offer

I have applied for college student offer, and i have checked that i paid 3 month fee alrdy, however, the sheerID did not ask me to upload any documents needed and my account has not upgraded to premium yet, may i know y?

  • Newbie
  • I have applied for college student offer, and i have checked that i paid 3 month fee alrdy, however, the sheerID did not ask me to upload any documents needed and my account has not upgraded to premi...
  • MattSuda
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Descuento para estudiantes

Buenas! El descuento para estudiantes sirve solo para universidad? Es que yo estoy en el instituto y trabajo también, pero no puedo poner ninguna opción de instituto.

  • Newbie
  • Buenas! El descuento para estudiantes sirve solo para universidad? Es que yo estoy en el instituto y trabajo también, pero no puedo poner ninguna opción de instituto.
  • MattSuda
  • Spotify Star
  • 634 Views
  • 1 replies
  • 0 likes
  • 634 Views
  • 1 replies
  • 0 likes