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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24698 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24698 Views
  • 18 replies
  • 0 likes

Superuser Contribution Diferentes metodos de pago en planes premium

PlanFreeCountryChileDevice(Xiaomi 11T)Operating System(MIUI 14.0.4) My Question or IssueCuando selecciono la opción para pagar el Premium Universitario me salen otras opciones de pago diferentes a los otros planes Premium, como por ejemplo el Premium...

  • Visitor
  • Plan Free Country Chile Device (Xiaomi 11T) Operating System (MIUI 14.0.4)   My Question or Issue Cuando selecciono la opción para pagar el Premium Universitario me salen otras opcione...
  • OscarDC
  • Moderator
  • 539 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 539 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount maximum 4 years

Hi all, hope everyone’s doing well (: For the past couple of years I have used Premium via gift cards, however I had verified my student status (and not actually using Student Discount due to the gift cards). I just reverified my student status and n...

  • Community Legend
  • Hi all, hope everyone’s doing well (:   For the past couple of years I have used Premium via gift cards, however I had verified my student status (and not actually using Student Discount due t...
  • Hubo
  • Community Legend
  • 6003 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 6003 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have the student spotify subscription and i am unable to get into Hulu

I believe its because my school changed my email address from megan.maher@lacollege.edu to Megan.maher@lcuniversity.edu and the old account is under it

  • Visitor
  • I believe its because my school changed my email address from megan.maher@lacollege.edu to Megan.maher@lcuniversity.edu and the old account is under it
  • Joan
  • Moderator
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student account verified, but still paying full price

So, last year I started with Spotify Student for the first time (Jan 2022) this year in January, I forgot to extend the Student account, and payed €9,99 once, after which I updated my student account again, verified and everything. When that was done...

  • Casual Listener
  • So, last year I started with Spotify Student for the first time (Jan 2022) this year in January, I forgot to extend the Student account, and payed €9,99 once, after which I updated my student account...
  • LarsH_29
  • Casual Listener
  • 266 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 266 Views
  • 2 replies
  • 0 likes

Superuser Contribution Se pausa la musica a cada momento despues de unos segundos de reproduccion

La musica se pausa a cada momento y tengo que darle a play para que siga la musica y se vuelve a pausar despues de unos segundos.Este problema ya me habia pasado hace un tiempo atras y uno de los tecnicos me dijo que era un problema en mi cuenta, me ...

  • Newbie
  • La musica se pausa a cada momento y tengo que darle a play para que siga la musica y se vuelve a pausar despues de unos segundos. Este problema ya me habia pasado hace un tiempo atras y uno de los t...
  • beccadoesmusic
  • Composer
  • 896 Views
  • 2 replies
  • 0 likes
  • 896 Views
  • 2 replies
  • 0 likes

Premium Student change to Premium Individual

I received a notification regarding the payment for Spotify Premium. I was charged for RM 15.90 instead of RM 8.90. Could I get a refund since I’m subscribing to Premium Student and not Premium Individual. I did not even get any notification stating ...

  • Visitor
  • I received a notification regarding the payment for Spotify Premium. I was charged for RM 15.90 instead of RM 8.90. Could I get a refund since I’m subscribing to Premium Student and not Premium Indiv...
  • beccadoesmusic
  • Composer
  • 935 Views
  • 1 replies
  • 0 likes
  • 935 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿como hago para que me devuelvan el importe?

Se me olvido activar el plan de estudiaante un año despues y se me ha efectuado el cobro de 9,99€. Quiero saber que puedo hacer para recibir una devolucion de dicho importe y vovler al plan que tenia antes

  • Visitor
  • Se me olvido activar el plan de estudiaante un año despues y se me ha efectuado el cobro de 9,99€. Quiero saber que puedo hacer para recibir una devolucion de dicho importe y vovler al plan que tenia...
  • beccadoesmusic
  • Composer
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

I updated my debit card information but I can due to the region

App says me payment method and my country don't match. I live in Spain but I have a revolut account (now Irish bank). As member of the European union I am allow to use any SEPA bank without any kind of discrimination.Please, let me use my actual card...

  • Casual Listener
  • App says me payment method and my country don't match. I live in Spain but I have a revolut account (now Irish bank). As member of the European union I am allow to use any SEPA bank without any kind ...
  • rubiodelimon
  • Casual Listener
  • 975 Views
  • 2 replies
  • 0 likes
  • 975 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student ID Verification Doesn't work

Hello! The page https://www.spotify.com/us/student/verification/ doesn't work. I am in South Korea.

  • Visitor
  • Hello!   The page https://www.spotify.com/us/student/verification/ doesn't work.   I am in South Korea.
  • MihailY
  • Moderator
  • 573 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 573 Views
  • 3 replies
  • 0 likes

Superuser Contribution My student status is verified, but then says i'm not eligible for that.

I verified my account as student on sheerID, but when i try to subscribe to the student membership i get this error "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

  • Casual Listener
  • I verified my account as student on sheerID, but when i try to subscribe to the student membership i get this error "Sorry, you are not eligible for that plan. Here are some other ways to get Premium...
  • Not applicable
  • 1136 Views
  • 2 replies
  • 0 likes
  • 1136 Views
  • 2 replies
  • 0 likes

Premium for Students

I used to have a Spotify premium plan then I deleted it and went to Apple Music. When I signed up to join Spotify again on a different email, I signed up for the student premium plan and when I put in my information it says that it looks like I took ...

  • Casual Listener
  • I used to have a Spotify premium plan then I deleted it and went to Apple Music. When I signed up to join Spotify again on a different email, I signed up for the student premium plan and when I put i...
  • Maxim
  • Spotify Star
  • 612 Views
  • 6 replies
  • 0 likes
  • Premium for Students
  • 612 Views
  • 6 replies
  • 0 likes

PGA Online Student

Hi, so I am currently enrolled in the PGA PGM program online to receive my Class A membership. I cannot enroll in the Student premium because I don't have a college that I specifically go through. Is there any way that I can receive student premium? ...

  • Newbie
  • Hi, so I am currently enrolled in the PGA PGM program online to receive my Class A membership. I cannot enroll in the Student premium because I don't have a college that I specifically go through. Is...
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ya se canjeo mi cupon de estudiante y no puedo acceder a premium

Ya se realizó mi verificación para premium estudiante pero mi suscripción sigue sin aparecer, ya se realizó el pago por $57.00 correspondientes pero no se ve reflejado en mi aplicación de Spotify.

  • Visitor
  • Ya se realizó mi verificación para premium estudiante pero mi suscripción sigue sin aparecer, ya se realizó el pago por $57.00 correspondientes pero no se ve reflejado en mi aplicación de Spotify.
  • Eni
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verified Student Account No Longer Linking to Hulu Account

PlanPremium Student (Verified)CountryUSADevice(iPhone 14 Pro MaxOperating SystemWindows 10 My Question or IssueI have been a verified student account for almost a year, Recently I was signed out of my HULU account. When I tried to log back in, it ask...

  • Casual Listener
  • Plan Premium Student (Verified) Country USA Device (iPhone 14 Pro Max Operating System Windows 10   My Question or Issue I have been a verified student account for almost a year, Recen...
  • MihailY
  • Moderator
  • 332 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renewing student status after a month?

Twice now I have been billed for the regular premium price instead of the student price. When it happened one or two months ago I received the email about renewing my status as a student. I followed the instructions and did so, even seeing my subscri...

  • Visitor
  • Twice now I have been billed for the regular premium price instead of the student price. When it happened one or two months ago I received the email about renewing my status as a student. I followed ...
  • Joan
  • Moderator
  • 458 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 458 Views
  • 3 replies
  • 0 likes

Premium Student

Hi, I’ve been trying to get a Premium Student membership for a few days but every time I try to do it it says error 404 and I can’t do anything. What should I do?

  • Newbie
  • Hi, I’ve been trying to get a Premium Student membership for a few days but every time I try to do it it says error 404 and I can’t do anything.  What should I do?
  • Maxim
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 318 Views
  • 1 replies
  • 0 likes

Spotify Student (only not hulu and showtime)

Hello I applied for student spotify but I don't want Hulu and showtime I only want spotify not on demand streaming platforms how I can choose spotify only ?

  • Newbie
  • Hello  I applied for student spotify but I don't want Hulu and showtime I only want spotify not on demand streaming platforms how I can choose spotify only ?
  • Maxim
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 413 Views
  • 1 replies
  • 0 likes

Student Premium Purchase

PlanStudent PremiumCountryAmericaDeviceMacBook Air 2020Operating SystemSafari My Question or IssueHii! I am currently trying to purchase the student premium plan but it won't let me because it says my address is invalid. I've double checked and tried...

  • Casual Listener
  • Plan Student Premium Country America Device MacBook Air 2020 Operating System Safari   My Question or Issue Hii! I am currently trying to purchase the student premium plan but it&...
  • Keanu_C
  • Community Legend
  • 1193 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1193 Views
  • 3 replies
  • 0 likes

I want to buy student premium but I can't

I wanted to buy premium for students but when I click to it it sends me to a get help from Spotify page

  • Visitor
  • I wanted to buy premium for students but when I click to it it sends me to a get help from Spotify page
  • Keanu_C
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to get the student discount

I have a premium account currently but want to get the student discount. I got verified, but it won't let me upgrade the plan because of the current two-month free offer, since I had one month free at the beginning of my premium. I don't know how to ...

  • Visitor
  • I have a premium account currently but want to get the student discount. I got verified, but it won't let me upgrade the plan because of the current two-month free offer, since I had one month free a...
  • user-removed
  • Not applicable
  • 386 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 386 Views
  • 2 replies
  • 0 likes