Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
PlanPremiumCountrySloveniaMy Question or IssueI live in Slovenia and I am trying to get the student discount. I am studying at Univerza v Ljubljani, which I checked at sheerID and it says it is eligible. However every time I try to search for my univ...
Добрый день, хотел получить студенческую подписку, выслал студенческий билет и приказ о зачисление в университет, был отказ по причине "недостаточно доказательств", как можно решить этот вопрос?
i am trying to renew my Spotify student account but I get the following message when I try to verify my student ID “Person may not verify again because of same person verification limit”. I have never renewed my account before, this is my first time ...
Ich wollte mich für den Premium Students Tarif anmelden. Jedoch wird bei der Verrifizierung meines Studentenstatus, in dem Feld "Name der Hochschule/Universität", meine Eingabe (Ruhr Universität Bochum) sofort gelöscht, wenn ich das Eingabefeld verla...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been trying to switch to the premium plan but it will not verify my student details. I'v...
Hi, I live in the UK, but I'm currently studying a degree with a US university via distance learning. I was able to get the student discount for Apple Music using SheerID fine, but for some reason it doesn't work with Spotify. When I go to https://ww...
Hello! I'm trying to renew my Spotify account with the student discount. (Before I shared it with my brother and he was at an "eligible" university). I've tried requesting to add my university, but it says that it's eligible.When I try to verify my i...
PlanPremium CountryUnited Kingdom DeviceHuawei p20 pro Operating SystemAndroid 9 I tried to sign up for student premium through the offer of a free trial on the app. I filled in the information and was asked to sign into my university's portal and it...
Hello, I can't get access to the spotify subscription, because they ask to go through verification all the time and hangs on this screen. I wrote in support of SherID with the same question. This topic won't open due to 404 error https://support.spot...
Plan: PremiumCountry: United States My Question or IssueI am a graduate student in the United States, and my school is not on the list of schools that qualify for premium student Spotify, so I cannot get the student rate, even though I am a student. ...
FreeRussian Samsung Galaxy a50 Android 10I have confirmed my student status but I can't subscribe. I get the error "something went wrong. Please try again or contact our support service."
My student account is going to expire in the coming month. I tried to verify my student status but it fails. I could not type in the name of my university on the webpage. Every time when I fill in all the information and click "Next", it says I didn'...
PlanPremium CountryUKDeviceiPhone 8 and Windows 10 My Question or IssueThere’s a lot of stuff on my account that I just don’t want to be reminded of/associated with anymore, so I’m looking at deleting my account and getting a new one. I currently pay...
No me permite realizar el pago con tarjeta, ya van varios días y nada, solo aparece un aviso que dice "Ha ocurrido un error en el pago. Intentalo de nuevo o usa una forma de pago distinta. " Es molesto porque ya me regresó a cuenta Free pero aún así ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I've been trying to verify my details for the student pricing, the birthday keeps showin...
PlanFree/PremiumCountryRomaniaDeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueI'm a student but I don't see any offer for students but on my friends accounts the offer it's there . Can anyone help me please, I think the problem it'...
PlanPremiumCountryUnited States My Question or IssueIf I sign up for the student Spotify plan, will any of my personal information be displayed publicly on my profile? For example, will my display name be changed to my real name?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, months ago I got my student offer, after aome time my credit card did not pay the cha...
My college isn't on the offer list. The name of the college: "Алматинский автомеханический колледж". (Almaty avtomehanika kolledji) Insta: https://instagram.com/almaty_avtomeh?igshid=11rref95cs2lk
Hi spotify support team, I send all information and documents in 14.07 but still did not get any response. Checked spam also. How we can solve that problem.