Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25113 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25113 Views
  • 19 replies
  • 0 likes

College does not appear on SheerID list

PlanPremiumCountryEnglan, UKDevice(Samsung Galaxy J6, PC)Operating System(Android Pie, Windows 10) My Question or IssueI have been a user of Spotify Premium for Students for a year. I have received an e-mail stating that I have had it for a year, the...

  • Casual Listener
  • Plan Premium Country Englan, UK Device (Samsung Galaxy J6, PC) Operating System (Android Pie, Windows 10)   My Question or Issue I have been a user of Spotify Premium for Students...
  • Billy-J
  • Spotify Star
  • 2513 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 2513 Views
  • 3 replies
  • 0 likes

Hulu with spotify premium

PlanPremiumCountryCanada Device(iPhone 6s, Macbook Pro late 2016)Operating System(IOS 10) My Question or IssueI was wondering if hulu works with spotify premium Canada? If yes, how do I get access to it? The spotify app says that hulu does have acces...

  • Casual Listener
  •   Plan Premium Country Canada   Device (iPhone 6s, Macbook Pro late 2016) Operating System (IOS 10)   My Question or Issue I was wondering if hulu works with spotify premiu...
  • Billy-J
  • Spotify Star
  • 1850 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 1850 Views
  • 5 replies
  • 0 likes

Charged Twice This Month

I have the Premium for Students subscription and I was charged twice this month. Why did this happen? Could I be credited for another month please or be given a refund? Thanks. This is what was stated under my credit card statement:26/06/2019 Spotify...

  • Newbie
  • I have the Premium for Students subscription and I was charged twice this month. Why did this happen? Could I be credited for another month please or be given a refund? Thanks.    This i...
  • Billy-J
  • Spotify Star
  • 1078 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1078 Views
  • 1 replies
  • 0 likes

Student account changed to regular premium without any notification!

I have had a student Spotify plan throughout college and university and after every 12 months it has prompted me to reverify my account. However, in January 2019 my account seems to have changed automatically to a premium account without any prompt t...

  • Newbie
  • I have had a student Spotify plan throughout college and university and after every 12 months it has prompted me to reverify my account. However, in January 2019 my account seems to have changed auto...
  • Billy-J
  • Spotify Star
  • 1332 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 1332 Views
  • 1 replies
  • 1 likes

i changed my student info

i changed my school while updating my student information and now i can't use student premium. how i fix this

  • Newbie
  • i changed my school while updating my student information and now i can't use student premium. how i fix this 
  • Billy-J
  • Spotify Star
  • 1094 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1094 Views
  • 1 replies
  • 0 likes

Probleem with Stud. Premium account

PlanFree/PremiumCountrySpainDeviceIphone XS My Question or IssueHey there! Good morning, I've some issues with my student acccount. I have recently recivied a mail that offered me just to pay 0'99€ for 3 months and also as a University Student 4'99 €...

  • Newbie
  •   Plan Free/Premium Country Spain Device Iphone XS   My Question or Issue Hey there! Good morning, I've some issues with my student acccount. I have recently recivied a mail that o...
  • Billy-J
  • Spotify Star
  • 873 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 873 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student account but my last payment was 9.99

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 876 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 876 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for students

My Question or IssueI won't get the Spotify Premium Version for Students, because I've already got the offer for 0.99€ last year. But why can't I take the spotify Premium Version for Students where you have to pay 4.99€ in a month? I already checked ...

  • Newbie
  •     My Question or Issue I won't get the Spotify Premium Version for Students, because I've already got the offer for 0.99€ last year. But why can't I take the spotify Premium Version f...
  • Katerina
  • Spotify Legend
  • 949 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 949 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whiy is my phone not allowing me to access my Premium features?

My Spotify account has Premium but I am unable to access from my phone. Every time I try to download music a pop up occurs that says "I have found a Premium feature" I have tried reinstalling the app, logging in and out with both username and email a...

  • Casual Listener
  • My Spotify account has Premium but I am unable to access from my phone. Every time I try to download music a pop up occurs that says "I have found a Premium feature" I have tried reinstalling the app...
  • Peter
  • Spotify Legend
  • 1692 Views
  • 5 replies
  • 0 likes
  • Premium for Students
  • 1692 Views
  • 5 replies
  • 0 likes

Superuser Contribution College no longer on for Student Discount

PlanFree/PremiumCountryUnited KingdomDeviceGoogle Pixel XL, PC, PS4Operating SystemAndroid Oreo, Windows 10 My Question or IssueI had previously been on the student discount since i first started using spotify what was approxametly a year ago, i then...

  • Casual Listener
  • ...gain since i am in the same college under education, however my college is no longer on the list for student discount. I assume this is because they have changed to a different company to veify students...
  • Peter
  • Spotify Legend
  • 1430 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1430 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem getting student discount

PlanFree/PremiumCountryCzech RepublicDeviceHonor 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried to get student premium, but after I signed on to my college account, which was required, anything happened. So I tri...

  • Newbie
  • Plan Free/Premium Country Czech Republic Device Honor 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I tried to get student premium, but after ...
  • Peter
  • Spotify Legend
  • 944 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 944 Views
  • 1 replies
  • 0 likes

Superuser Contribution Philippines Student Discount ADD SMART/GLOBE as Payment

I did a little research and found out this topic was solved a year ago. BUT, currently, looks like this feature was REMOVED once again. Please allow payment through SMART/GLOBE if we're availing the student discount. Most students here in the Philipp...

  • Newbie
  • ...e're availing the student discount. Most students here in the Philippines doesn't have credit card– the reason be it financial or the age required to have a credit card.   It's saddening that w...
  • Peter
  • Spotify Legend
  • 2241 Views
  • 1 replies
  • 4 likes
  • Premium for Students
  • 2241 Views
  • 1 replies
  • 4 likes

Superuser Contribution Premium Student

When i try to get Spotify Student Premium it keeps telling me that i already used the student discount??But it was not showing. So what am i supposed to do now?? Why is SheerID not working?!

  • Newbie
  •   When i try to get Spotify Student Premium it keeps telling me that i already used the student discount??But it was not showing. So what am i supposed to do now?? Why is SheerID not working?! ...
  • Peter
  • Spotify Legend
  • 920 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 920 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for student discount and showtime separately

Plan-Spotify Premium for Students (with Hulu and Showtime)Country-United States My Question or IssueI have been a member of the student discount for a couple years now, and when they came out with the Hulu and Showtime add-ons, I signed up for them. ...

  • Newbie
  • Plan -Spotify Premium for Students (with Hulu and Showtime) Country -United States   My Question or Issue I have been a member of the student discount for a couple years now, and when t...
  • Peter
  • Spotify Legend
  • 1575 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1575 Views
  • 1 replies
  • 0 likes

0.99 for 3 Month

PlanFreeCountryDeutschlandDeviceSamsung Galaxy 7Operating SystemAndroid 8 My Question or IssueI registered as a Student with SheerID and it was authorized that I'm student but when I want to pay it says that I should pay 4.99€ except 0.99€ !Shouldn't...

  • Newbie
  •   Plan Free Country Deutschland Device Samsung Galaxy 7 Operating System Android 8   My Question or Issue I registered as a Student with SheerID and it was authorized that I'm st...
  • Billy-J
  • Spotify Star
  • 901 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 901 Views
  • 1 replies
  • 0 likes

How to change student information when changing university

Hi, Is it possible to update the student information if changing university? Best regards

  • Newbie
  • Hi,  Is it possible to update the student information if changing university?  Best regards
  • Bethany_Dawn
  • Community Legend
  • 1681 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1681 Views
  • 1 replies
  • 0 likes

billing error

PlanStudent PremiumCountryBrazilDevice(Moto G5s)Operating SystemAndroid Oreo My Question or IssueI have a student accont and I pay every month R$8,50 but the next facture it was fractured R$16,90 of my credit card. I send my docs to show that I still...

  • Newbie
  • Plan Student Premium Country Brazil Device (Moto G5s) Operating System Android Oreo   My Question or Issue I have a student accont and I pay every month R$8,50 but the next factu...
  • OneByBoo
  • Roadie
  • 970 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 970 Views
  • 1 replies
  • 0 likes

Verification code error, charged twice

PlanPremium for studentCountryIndonesiaDevicePCOperating SystemWindows 10 My Question or IssueI'm already verified as a student by Spotify. I continued to subscribe the premium student plan with my cellular provider payment method (XL Axiata) on Spot...

  • Newbie
  •   Plan Premium for student Country Indonesia Device PC Operating System Windows 10   My Question or Issue I'm already verified as a student by Spotify. I continued to subscribe t...
  • Robert_W
  • Community Legend
  • 1016 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 1016 Views
  • 1 replies
  • 0 likes

plan universitario

Trate de registrarme en plan universitario, meti datos de mi tarjeta, despues me pidio que ingresara alguna imagen o documento donde diga que soy universitario, al seleccionar el botonde subir la imagen no me sale nada, y ya se me hizo el cargo de $4...

  • Newbie
  • Trate de registrarme en plan universitario, meti datos de mi tarjeta, despues me pidio que ingresara alguna imagen o documento donde diga que soy universitario, al seleccionar el botonde subir la ima...
  • OneByBoo
  • Roadie
  • 1045 Views
  • 1 replies
  • 0 likes
  • 1045 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid too much

PlanPremium - studentCountryDenmark Device(iPhone, Macbook Pro) My Question or IssueHi there, I have been charged full prize for my Spotify premium student subscription without knowing why. I have now reapplied for my student subscription which was a...

  • Newbie
  • Plan Premium - student Country Denmark  Device (iPhone, Macbook Pro)   My Question or Issue Hi there,  I have been charged full prize for my Spotify premium student subscripti...
  • Jemi
  • Spotify Legend
  • 912 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 912 Views
  • 1 replies
  • 0 likes