issue with student discount

[helend144]

I am trying to sign up to premium with a student card, however the screen where it asks for your nus extra number is inaccessible.

[Robert_W]

Hey @helend144,

Welcome to the forums!

Sorry to hear you are having issues. let's see if I can be of any help 🙂

When you say the screen is inaccessible, are you getting any error message or do you mean something else?

Thanks.

[helend144]

Hi,

I fill out the first screen which asks for the payment details and then
when I move to the second screen I am unable to access the box where it
asks for the student card number with my cursor. I can access the date
boxes below I am a mature student with the open university could this be
why?

[Melody]

Hey there @helend144 

Thanks for getting back to us 🙂

Does the same thing happen from a different device, or browser? Also, we'd recommend trying things in an incognito window if possible.

If that doesn't work, does clearing your browser's cache/cookies and refreshing help?

If not, we'd recommend reaching out to Support one of the below ways:

Twitter: https://twitter.com/SpotifyCares

Facebook: https://facebook.com/SpotifyCares

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

They can take a closer look backstage.

We hope this helps!

Many thanks,

/M