Spotify support's solution is wrong or incomplete for families who use Amazon Echo devices

[beeej]

In other threads, Spotify support have given guidance that it is possible to use Premium Family accounts with Amazon Echo devices, but as with other customers, I have found that it does not work.

1. In https://community.spotify.com/t5/Premium-Family/Can-t-Use-2-Devices-Simultaneously/td-p/1765901 the solution says that it is possible to stream from family accounts, when linked to individual Amazon accounts. This is not the case: when two Echo devices are setup in an Amazon Household with two separate adult accounts, and the Alexa Spotify Skill is linked to two different members of Spotify Premium Family, the two devices interrupt each other's streaming and CANNOT play concurrently.
2. In https://community.spotify.com/t5/Premium-Family/Using-Spotify-Family-with-Alexa/td-p/5825586 the solution says that a family with an Amazon Household and Spotify Premium Family can have multiple devices. This is incorrect, and as soon as the Alexa Spotify Skill is setup on any device, it replaces the previous setup (with a different account) on the other device. The streaming interrupts on each device.
3. The formal documentation at https://support.spotify.com/uk/article/spotify-on-alexa-devices/ is incomplete and oversimplifies/overlooks what Premium Family members experience when settings up >1 device.
4. It is made harder to troubleshoot because the Alexa Spotify Skill has no documentation of its own, has no configuration, and it is not possible to verify which Spotify family member it is linked to on any given device.

Please can Spotify but this to rest by providing adequate documentation and by showing/explaining/proving that customers with Premium Family who are also in an Amazon Household can use Spotify as implied.

Thank you very much in advance for helping.

[beeej]

I would like this moved back to the Premium Family forum please.

[shakeheartbreak]

https://community.spotify.com/t5/Live-Ideas/Amazon-Alexa-Swap-Spotify-accounts-without-changing-Alex...