2 Payments Have Gone From My Bank Acount

[dannycall]

I have just checked my bannk statement and it shows 2 payments going out to Spotify and i can't find any way of contacting someone to dispute this with, i also want to change the date this comes out of my account because it's the day before payday and sometimes fails because there is nothing in there, someone please advise.

[Daisy]

Hey @dannycall.

Welcome to the Spotify Community. Sorry to hear you're being double charged!

We recommend you check out this page and go through the steps. Since you mention you've been paying double, make sure to read through the 'Paying more than once a month' section. These steps should definitely help you out.

It would also be good to check out this article on how to find the possible second account.

To change the billing date, check out what to do in this article.

Let us know how you get on, we're here to help 🙂