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2 payment charges from Spotify, one from another country.

2 payment charges from Spotify, one from another country.

Plan

Premium

Country

Canda

 

Device

Google Pixel 

My Question or Issue

 I reviewed my bank account, and on December 3rd, there are 2 payment charges for $9.99 CAD. They are listed as:
"Spotify IDCODE "
and
"Spotify SAMEIDCODE Stockholm SWE"

Is my account compromised? Will I be charged twice? I, just now, changed my password for my account. However, there were no unknown devices on the list. Is there supposed to be 2 charges?

Reply
1 Reply

Hey there, 

Thanks for reaching out on the community!

 

A few steps can be taken to figure out the issue you're having.

- Read this help guide on "Why have i been charged?"

- Read this "Refund Policy" article as it mentions all refund elegibilites.

- Contact the support team through this contact form for them to help you and give all the answers needed.

 

Let me know if there's anything else i can do to help.

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