403 error trying to start family plan

[MorningMarie]

Plan

Free

Country

Usa

Device

Samsung Galaxy 9

Operating System

Android Oreo

My Question or Issue

My account was previously set to a family plan and we decided to cancel. We are now trying to restart our subscription to the family plan but the website gives me the 403 forbidden error page.

[Billy-J]

Hey @MorningMarie, thanks for reaching out to the Community!

Can you try subscribing to Premium Family here using a different browser or private window? If that doesn't work, it's great to check if this happens with a different network connection.

If you're still having trouble, try subscribing on a different device and send me a screenshot of the error message you're seeing when you attempt to subscribe. 

Let me know how this goes!