Address does not match - Upgrading to DUO account

[jwang55]

Plan

Free (Trying to upgrade to Duo)

Country

China

Device

iPhone 10, Razer Blade 15

Operating System

(Windows 10, iOS 13.3.1)

My Question or Issue

Girlfriend and I are both working in China, but we live together and she upgraded her premium to Duo and invited me. Our address matches and we've checked numerous times, used different devices, different browsers, but all don't work.

It shouldn't be this hard to get on a duo account. I've seen other posts on this thread and there isn't a solid solution to why it's happening or why it's not.

Would appreciate a quick response as she card has already been charged for duo. Thanks

[Billy-J]

Hey @jwang55, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!