Announcements
Happy Values Week! Today we celebrate Fun in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ads on premium when playing music

Ads on premium when playing music

I've had my premium account for about 12 months. Account is still active but started playing ads this week while I'm playing music. Other premium features like selecting songs and skipping still work. 

Plan

Premium

Country

Australia 

 

Device

Pixel 4

 

Operating System

 

 

 

Reply
1 Reply

Hey @Tp30 ,

 

Have you tried reinstalling your Spotify app like shown here?

 

Let me know how it goes and

have a nice day!

Luke

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts