After I made the payment, the Duo Plan did not appear.

[7hiagomp]

Plan

Premium

Country

Brazil

Device

(iPhone14)

Operating System

( Windows 10)

My Question or Issue
I have an individual plan and paid to upgrade to Duo, but my plan hasn't changed and I can't cancel. The payment was made on 03/17/2023, but it is still not showing.
I have already tried to log out from every device.

[MihailY]

Hey @7hiagomp,

Thanks for posting in the Community.

As a first step, we'd recommend checking the steps in this article. If that doesn't help, please get back to us so we can assist you further.

Take care,