Buen día, hice un pago por nequi pero no me activa el Spotify premium

[#1]

Realice un pago por medio de nequi para adquirir un mes de Spotify y no me deja utilizarlo en la aplicación sigue apareciendo gratuito

[Yordan]

Hi there,

Welcome to the Spotify Community!

It's possible that the payment didn't go through. To make sure it does, I recommend following the steps here. Something else that's worth checking is if you accidentally subscribed on another account. More info in this article.

Hope you get this sorted out. The Community's always here if there's anything else you need assistance with.

Take care.

[#3]

Pague un mes de Spotify premium un mes a través de la aplicación de nequi hace cuatro días, no me deja utilizarla parece como si no hubiera pagado nada