Can Help Error Subscription for monthly individual.

[Bakabon]

Plan

Premium Individual

Country

Indonesia

Device

Infinix Note Pro 10

Operating System

Android

My Question or Issue

I purchased the premium individual menu for one month and now I'm extending it on 01/13/25, and it should be a full month, but it's not. in the payment receipt on google play, I have to make another payment on 01/23/25. how is that a month? It's only a week. Is there any response from spotify ? or can anyone help to answer ?

[Ivelina]

Hi @Bakabon,

Welcome to the Community and thanks for posting in the forum!

If you've extended the payment for another month yesterday, but it shows that you'd be billed again this month it's worth making sure that you're logged in to the correct Spotify account where you've done this. 

I recommend logging out > back in with your credentials and to take a look at your Spotify receipts on the Account Page > Payment > Order history. There you should see all of your purchases on the account.

As it's possible that you've got another Spotify account which is causing confusion, it's also a good idea to take a look at this help article as there are different ways to register. 

Hope this info helps and let us know how it goes.