Can't update/change payment for Premium Family

[RonBaskerville]

Plan

Premium Family

Country

Indonesia

Device

Pocophone F1

Operating System

Android 10

My Question or Issue

I failed to pay for the recurring payment on 18th of this month, and the app notified me to change or update my payment. When i clicked the notification, it brought me to the web to change plans but instantly threw an error for me. Next i tried changing it manually, but it says i'm not eligible to pick the Premium Family tier.

Is there any solution for my problem?  screenshot below is taken from the app. 

[Maxim]

Hey @RonBaskerville ,

Thanks for reaching out.

You should be able to update your account's country setting by following these steps:

1. Log in to your account page.
2. Under Your plan, click UPDATE next to your payment method.
3. Enter a new payment method that was issued in your new country or region.

The changes will take effect from your next billing date. If you're seeing any error message(s), please post a screenshot(s) of them.

Let me know how it goes 🙂