Cancellation

[dorothy777]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Isi need to cancel having trouble cancelling

[Ivelina]

Hey there @dorothy777,

Welcome to the Community!

Could you give us some more info on what's happening when you're trying to cancel so we can decide what steps would be best to suggest? Do you see any error messages for example and have you tested cancelling your subscription from another device?

Just in case you've not already followed these steps, you can check out the How to cancel Premium plans help article here.

We'll be on the lookout.