Cannot change region or payment

[aandan]

Plan

Premium

Country

Sweden to UK

Device

OnePlus 7 pro and ASUS ZenBook

My Question or Issue

I've moved from Sweden to the UK and will start getting paid in pounds. Naturally, I'm trying to move all my accounts to my new card. However, Spotify is not letting me. I tried to change the card, and got the error "Your payment method and country don't match". Ok, fine, I'll change my country. The dropdown menu is not availible. Ok, fine, I'll read the help guide. 

1. Log in to your account page.
2. Under Account, click Update next to your payment method.
3. Enter a new payment method that was issued in your new country or region

Supremely unhelpful. It then says something about needing to change country on Facebook if I used it to log in, but that doesn't seem to be a thing. Please help?

[Maxim]

Hey @aandan,

Thanks for reaching out.

In this case, you'll need to cancel your current subscription and wait for it to end. Once it has ended, you can change your country setting through the dropdown menu here.

Once that's done, you can subscribe to Premium using your payment method that's been issued in the UK at https://spotify.com/premium.

Instructions on how to cancel and how that affects your account can be found at https://support.spotify.com/article/cancel-premium/.

Hope this helps 🙂