Change country at account

[martinsvk]

Plan

Premium

Country

Poland

Device

Huawei P30

Operating System

Android Pie

My Question or Issue

Hi, I got premium code (for reendem) but I cant use it for my country. Can you try check and change it for my country, and I will use it?

Thank you

[Billy-J]

Hey @martinsvk, I'll be happy to help!

Could you let me know what happens when you try to redeem your Gift Card here?

If an error message is being shown, please send me a screenshot of it (make sure to hide sensitive info when posting to the community).

Keep me posted 🙂 

[martinsvk]

[martinsvk]

I have set country to Poland, beacse I receive ode for reendem and I think it is for Slovakia (country). But I have premium for december and I cant change country to another... 

[Billy-J]

Hey @martinsvk.

Thanks for those photos. 

Gift Cards can only be used in the country in which they were purchased. In this case, you can't use a Gift Card purchased in Slovakia to use in Poland. 

If you're wanting to change your country, I'd recommend following these steps, and read what applies to you.

I hope this helps!