Change plan from Student to Duo

[eriluc29]

After completing my four-year student subscription, I attempted to update my plan to the Duo option. However, every time I try, I encounter an error. Do I need to cancel my current subscription and create a new one?

Plan

Premium

Country

Italy

[osornios]

Hey @eriluc29 

Try deleting your payment info before updating to Duo whenever you're ready to make the change.

To do so:

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.

After you've removed your payment info, resubscribe to Premium Duo with your card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time. Please remember that your payment card country must match your country in profile, and the country of your IP address.

Hope it helps. 🙂