Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Changed from facebook login to email login and lost all playlists

Changed from facebook login to email login and lost all playlists

 

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I reset my password so I could use my email to sign in instead of using facebook. Everything went fine until I signed back in and it downgraded my account to free and I lost all of my playlists. I can search for my profile and it shows all of my playlists (in pictures)

Screenshot_20190912-174334_Spotify.jpg
Reply
2 Replies

What it says when I click on my playlist tab 

Screenshot_20190912-174351_Spotify.jpg

Hey @Luke7093,

 

Thanks for reaching out to us about this!

 

It looks like you might have logged into another account which is on free.

 

Don't worry - make sure to check out this support article for instructions on how to locate your Premium account.

 

Let us know how it goes! We'll be here in case you need any further help.

Suggested posts