Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Changing country by changing payment info

Solved!

Changing country by changing payment info

Plan

Premium Duo

Country

Belarus

Device

iPad Air 3rd Gen

Operating System

iOS 13.6

 

My Question or Issue

Hi! I'm intersted in one moment of Spotify Premium. Right now I have an active Belarusian subscription due to which many of my favourite tracks were blocked (As I found out later by asking other people to check these tracks in other regions). Later, I changed my payment information and changed the card to a Russian bank card, after which Spotify began to show me the price of the new month in Russian rubles. I would like to know only one question. Will the country in my account be changed automatically after debiting money from another card or will I have to cancel my subscription and change the country manually after the end of the billing month?

(Before writing the post, I looked through the articles on the support site, but I was confused by some points in the article and I don't want to risk a new payment in the Belarusian region)

P.S. I have attached two screenshots that show the current account country and the new price for the next month after changing the card

Screenshot (Country).png
Screenshot (Payment Info).png
Reply

Accepted Solutions
Marked as solution

Hey there @secondthunder!

 

Thanks for reaching out to us and welcome to the Community

 

We'll be happy to explain a bit more about what seems to be happening here.

 

No worries, if you have registered a Russian card, when your next payment goes through, the account should sync up directly and your country will change to Russia.

 

You can keep track of your subscription's status with the steps here.

 

We hope this info helps. We'll be here if you have any other questions.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

View solution in original post

2 Replies
Marked as solution

Hey there @secondthunder!

 

Thanks for reaching out to us and welcome to the Community

 

We'll be happy to explain a bit more about what seems to be happening here.

 

No worries, if you have registered a Russian card, when your next payment goes through, the account should sync up directly and your country will change to Russia.

 

You can keep track of your subscription's status with the steps here.

 

We hope this info helps. We'll be here if you have any other questions.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Thanks a lot for clarifying

Suggested posts