Charged for Family Account but still on FREE

[craigpady]

Upgraded to  Family Account and charged but still on FREE platform. 

[MonicaM_Bogota]

Hi, @craigpady!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

[craigpady]

I don't seem to have a receipt - but i have been charged to my credit card
- can we please sort this out today?

Thanks,
Craig Pady

[BoreckMc]

I need help, my sister can't verify the address in her account and even I tried, I've inserted the same information from a screenshot and I can't >:v

[craigpady]

I have checked the subscirption and it says free - I have been charged for Family and I want family activated - can we sort this out please - perhaps a live person can help???