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Charged for Spotify Premium when Canceled Subscription

Charged for Spotify Premium when Canceled Subscription

I signed up for the spotify premium trial for 30 days.  On the 29th day (10/15/17) I canceled my subscription so I would not be charaged for another month.  However, I was charaged $10.59 for the next month even though under my subscription status it states I have spotify premium.  I even looked on my credit card statement and it has listed for 10/16/17 that I was charged $10.59 on October 16th, 2017.  I would greatly appreciate a refund and know this professional company would agree in compliance.  I hope Spotify will attend to my issue as soon as possible.  

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1 Reply

Hey @user-removed, welcome to the Community!

 

In this case, we suggest you reach out to our team via Twitter or Facebook. They'll be able to take a closer look at your account to see what's going on. 

 

Let us know how it goes.

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