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Charged for premium on free trial

Solved!

Charged for premium on free trial

Hi, Suscribi a spotify family con 30 dias de prueba gratis y ha sido cobrado!!

Pueden orientarme que debo hacer ?

Gracias !!

 

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Marked as solution

Hey, @alexguasta 

Welcome to Spotify Community and thanks for posting!

I hope you don't mind I'm answering you in English...

About your issue, I suggest that you take a look at this article below, and follow the steps presented there:

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

 

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Hey, @alexguasta 

Welcome to Spotify Community and thanks for posting!

I hope you don't mind I'm answering you in English...

About your issue, I suggest that you take a look at this article below, and follow the steps presented there:

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

 

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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