Charged for regular subscription though I was verified as a student

[pattycakepolka]

I wasn't able to find a live chat solution to speak with spotify staff directly, but I was hoping that someone from the team could refund me for the months that I was charged 9.99CAD when I had sent in proof that I was a student for the student premium subscription. 

I am able to provide the same screenshots. 

Thank you. 

[Billy-J]

Hey @pattycakepolka,

Sorry to hear this! No worries, help’s here 🙂

Could you check your inbox for any emails from spotify about your student status?

Please also check to see if the payment for 9.99 has gone through or still shows as pending/processing. 

Keep me posted 😊