Charged twice per month

[Balint0306]

Plan

Premium

Country

 Hungary

Device

Samsung Galaxy S6

Operating System

Android Nougat

My Question or Issue

 Hi,

a couple days ago, my bank account was charged twice (2018.05.18 and 2018.05.22). As far as I am concerned, I only have one active (premium) subsription. I would like you to help me if you can.

Best wishes,

Bálint

[Aimee_T]

Hey @Balint0306! Welcome to the Spotify Community.

It looks like you’ve created a second account and subscribed to that one too. Are the charges on different dates? Check your other email inboxes for emails from Spotify--that can give you a clue as to where the second account is registered. Also, you can check this guide https://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/.

You can then cancel the second account by following the steps here. Just be sure to check you’re deleting the account without your playlists (check by signing in with both).

Take care 🙂