Cobrança indevida de premium

[drinnkme]

Plan

Free

Country

Brasil

Device

Moto G7

Operating System

Android

My Question or Issue

Estou sendo cobrada pelo serviço premium e não estou conseguindo usufruir do mesmo, como posso resolver esse problema?

[Billy-J]

Hey @drinnkme, thanks for reaching out to the Community!

I hope you don't mind me replying back in English.

Could you try logging out > restart device > log back in? If that doesn't help, I'd recommend checking out this support article for some troubleshooting steps.

Let me know how this goes 🙂

[drinnkme]

It didn't work. My subscription was cancelled, but I'm still paying it.

[Billy-J]

Hey @drinnkme, 

Thanks! Could you send me a screenshot of your Receipts page? Also, what's your subscription status here? Please make sure to hide sensitive info when posting to the Community.

Keep me posted 🙂