Como cancelar mi cuenta por robo de telefono

[#1]

Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancelar la suscripcion?

[Jeremy]

Hi there,

Thank you for taking the time to post here in the Community. We're sorry to hear this has happened to you. We're here to help. We hope that you don't mind us replying in English.

 If you have an email address added to your Spotify account you can try entering it in the password reset form here. If that doesn't work for you we recommend that you reach out to our support teams here who will be able to assist.

Let us know if we can help you with anything else.

Take care!

[iliana_gomez01]

hola buenas tardes

me robaron el celular y no puedo acceder a mi cuenta ya que esta registrada con el numero de teléfono y no tengo un correo ligado a la cuenta , puedo recuperar la cuenta ? 

[SackyAB]

Me acaban de robar el celular y quiero recuperar mi cuenta de spotify 

[OscarDC]

Hey @SackyAB,

Thank you for reaching out to the Community and welcome. Hope you don't mind me replying in English, as that's the official language of the Community!

Since an account is linked to an email address, phone number or other apps, you can log in on a different device by using your login credentials (commonly email and password). If you're not sure about your password, you can reset it by following the steps mentioned in this article.  

We'd also recommend logging out everywhere to avoid any misuse of your account. 

If you cannot access your account after this, since we don't have access to users’ accounts from the Community, we'd recommend contacting our Customer Support directly, so they can look for it and help you further.

Hope this helps. If you have any additional questions, don't hesitate to ask.