Constant payments

[NurseNarkissa]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @NurseNarkissa, I'll be happy to help.

What's happening with your Spotify account exactly?

[NurseNarkissa]

Last few months within a week of payment my spotify keeps saying payment failed and to update payment details. Yet it was paid and my bank account reflects this. Then this month they took 2 payments 5 days apart. It's getting beyond a joke and needs to be fixed. 

[Billy-J]

Hey @NurseNarkissa.

That's odd! In this case, I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!