Credit Card payment form wont load [Brasil]

[Emendo]

Country: Brasil

Device: Desktop computer

Operating System: Windows 10 Pro 21H2

Im trying to subscribe to the monthly plan "Premium Individual", but when i select the Credit Card payment option, the loading indicator is showed, but the form never loads! No matter how many time i wait, the form wont get loaded! Ive been trying to subscribe for a few months, but every attempt i make always get me to this same problem. Ive tried using other browsers (Brave, Firefox, Chrome, Edge), tried in other computers, tried in my Android smartphone... aways the same problem! 

[Bittencourt]

Hi @Emendo, thanks for writing!

Have you checked if everything is ok with your credit card?

Also, can you try again using a different card?

[Emendo]

As i wrote in the first post, the form is not loading! The fields for me to type the Credit Card info are not showing! See the screenshots i attached, there you can see the 3 dots icon loading. Its not an issue with my card, its a problem in the frontend of the site/app. What i want is the form to load and show correctly, so i can finally type my card info.

[Bittencourt]

Ok @Emendo,

In this case can you please try again using an incognito window on your browser? That might help!

[Emendo]

Forgot to mention in the first post, but i tried it too, incognito/anonymous/privacy window, didnt work. And in Brave browser i deactivated the AdBlocker. Also i dont have any Malware or Antivirus software that could be blocking the form to load. I dont know what else i can do... 

[Bittencourt · Accepted solution]

I see, @Emendo.

In this case can you please try a different device connected to a land network, preferably?

Also, make sure to turn off any VPNs you might have, and if possible, check if the same happens with a different account - from a friend or a family member. 

Let me know how it goes!

[Bittencourt]

Hey @Emendo,

So how did it go?

I'm here if you need further help 😊

[Emendo]

Already had tried using other computer, without success.

I didnt had a VPN, but i installed one and decided to give it a try with the access through the VPN, turns out that it worked!

Thank you!

[Bittencourt]

Hey @Emendo, I'm glad it's working now.

Cheers 😎