Descuento Universitario fallido

[jhohancolina]

Ya apliqué para el descuento, me salió aprobado y cuando le di comprobar compra me salió error. Intenté otra vez y me volvió a cobrar y aún no tengo el premium

[user-removed]

Hi @jhohancolina, welcome to the Spotify Community!

We hope you don't mind that we reply in English. If you'd like help in Spanish, remember that you can also reach out to us via email.

Are you able to see the current status of the charge (bank statement)? If it hasn't gone through, try signing up for Premium again using an incognito window to see if it makes a difference.

Let us know how it goes 🙂