Dieser Premium-Code ist leider nicht gültig. Versuch es noch mal oder wende Dich an den Kundendienst

[Richard_T123]

Plan

/Premium

Country

uk

Device

MULTIPLE

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've just purchased a £10 credit voucher for Spotify  from Sainsburrys, and it appears that there is some sort of issue, as i get an incomprehensible error when trying to validate it

"Dieser Premium-Code ist leider nicht gültig. Versuch es noch mal oder wende Dich an den Kundendienst."

First of all, has my username been hacked?? as its coming up in a foreign language .

 I'm in the UK, i am using a UK ISP with a UK IP address ( non of that VPN stuff) The same error appears on any other de

vice that i try and enter the code - even from within the spotify app

Please credit my account to the value of £10 thanks

[Alex]

Hey there @Richard_T123,

Thanks for reaching out about this in the Community!

Check out this support article for some info on what to do next.

Also, check if the country on your account is set to the UK. If that's the case, you might want to head back to Sainsburrys and ask for a voucher replacement. Make sure they validate it in-store as some sellers have to do this for the code to become active.

The error msg you're seeing is in German and it says the code is not valid.

Hope this helps. Don't hesitate to reach out again if you have questions.